Sainsburys disability discrimination

BorisThomson

peachyprice wrote: »

The entitlement to be enabled to live an unrealistic life.

I think the OP's expectations are unrealistic, but living with an unmanaged mental health condition can mean living a very restricted life, and that's not the fault of the individual or their family trying to support them. What they need to do now is find a solution that accommodates the daughter's needs without being unduly burdensome on the retailer. Possible solutions could be:

* Home shopping, allowing the daughter to examine and clean the items when they are delivered (not with the driver waiting).
* Pre arranging a visit with the store when they know the tills will be open. This should be done with the agreement that any food the daughter wishes to clean cannot then be put back, as doing so becomes a health and safety issue.

The daughter clearly needs professional support, but mental health services are on their knees and until it becomes a literal matter of life and death there is next to no help available. Or she might get lucky and be placed on a waiting list for years (no exaggeration). That's the reality of living with a mental health condition today, you do what you can to help yourself because there's s*d all help to manage properly.

Pollycat

peachyprice wrote: »

The entitlement to be enabled to live an unrealistic life.

You're all heart.

Red-Squirrel_2

peachyprice wrote: »

It can be, but OP has let her daughter get this far, she didn't suddenly wake up one morning and think 'I'm only going to eat food from one branch of Sainsbury's that has been bought at 10pm and that I have cleaned with wipes and am only going to buy if nobody goes near me'. OP has enabled her to get this bad.

But that can be how OCD works. It starts small and gradually builds up until it has taken complete control. It can be really hard for family members/carers to spot the exact point at which 'helping them get through the day by accommodating some quirks' becomes 'aiding and abetting the illness to completely control this person's whole life'. It can also be incredibly difficult to just stop doing these things for them, as they do suffer, and there isn't always as much help in place as there should be for the sufferer or the carer.

None of this is to suggest that Sainsburys stores should let people mess with food for sale or abuse their staff (which I strongly suspect are the real reasons for the ban) but equally, lets not blame the family member who is probably at her wits end trying to do the right thing and is not a psychiatrist after all.

[Deleted User]

Maybe find a friendlier supermarket ? Asda has started 'quiet hours' for people who need their shopping experience to be less over-stimulating:

http://www.independent.co.uk/news/uk/home-news/asda-held-a-quiet-hour-for-autistic-shoppers-now-other-shops-are-doing-the-same-a7020946.html

To be honest, the only way I think you could get around this is by building up a personal relationship with the Sainsbury's store manager. Find out convenient times where they'd be able to have the right tills open ect. Maybe even suggest they follow Asda's approach at being more accommodating to those with different needs.

DCFC79

ringo_24601 wrote: »

Maybe find a friendlier supermarket ? Asda has started 'quiet hours' for people who need their shopping experience to be less over-stimulating:

http://www.independent.co.uk/news/uk/home-news/asda-held-a-quiet-hour-for-autistic-shoppers-now-other-shops-are-doing-the-same-a7020946.html

To be honest, the only way I think you could get around this is by building up a personal relationship with the Sainsbury's store manager. Find out convenient times where they'd be able to have the right tills open ect. Maybe even suggest they follow Asda's approach at being more accommodating to those with different needs.

First thing when the store is open could be a less busier period. Cant see the store being allowed to follow the approach by Asda just for 1 person, I agree no harm in speaking to the store re a more convenient time, if the self scan checkouts could be open.

marliepanda

ringo_24601 wrote: »

Maybe find a friendlier supermarket ? Asda has started 'quiet hours' for people who need their shopping experience to be less over-stimulating:

http://www.independent.co.uk/news/uk/home-news/asda-held-a-quiet-hour-for-autistic-shoppers-now-other-shops-are-doing-the-same-a7020946.html

To be honest, the only way I think you could get around this is by building up a personal relationship with the Sainsbury's store manager. Find out convenient times where they'd be able to have the right tills open ect. Maybe even suggest they follow Asda's approach at being more accommodating to those with different needs.

Noise is one thing. I fail to see how a supermarket could adequately accommodate the OP's daughters issues on a daily basis.

Anyway, the more you read the OP the less it makes sense, and she hasnt been back since. They said the self service tills were shut down 'half an hour early' but also that they noticed they were closed at 9.45pm when the store shut at 10.

oldagetraveller

I suspect there's three pages of wasted time and you've all fallen for a wind up!

Pollycat

oldagetraveller wrote: »

I suspect there's three pages of wasted time and you've all fallen for a wind up!

What do you base that on?
The OP has been a member for nigh on 10 years.
What is it with people being so suspicious of other posters?

teddysmum

I agree about concerns regarding wipes.


Would all customers know that the wipes were fresh and not previously used for some other cleansing, especially worrying if unwrapped foodstuffs like fruit and vegetables or bakery products are involved?


I am careful about what brand of facial cleansing wipes I use, because though the majority are fine, one very well known brand makes any skin contacted red and sore.

Takeaway_Addict

Hoogle wrote: »

I was banned from Morissons for kicking off due to Pepsi Maxx being on the shelf where coke should be and was mis stocked. I have Aspergers (Autism) long story short I was banned by security and manager, returned to store a couple of hours later with my Support worker who explained that the reason I am there at 6am is to avoid people and it was part of my routine, explained how my Autism effects me and how I am different to Neuro Typical people etc. Since then the Manager has been really nice with me and always offers to walk with me in store.

Bottom line is explain to them and if they still refuse you entry ask them who would be interested in your complaint regarding their attitude towards disabled customers.

I was going to thank you until the bottom part where you are basically blackmailing them...