Prolific Academic Survey Alerts

ndf9876

Deleted_User said:

An update from this morning, ndf9876.  Although my recent returned study is still 'Returned' I received a message from the Researcher giving me a link because more places would be available.

Because I could not access the Returned Study I clicked on the new link and secured a place for the 'procedure/study' via Zoom in early November.  The link stressed that the Researcher would not see my email and I am reassured by that.  A confirmatory email came to my normal in box (not Prolific) giving me the link to join the Zoom 'procedure/study.'  I don't have any sense that this is unsafe and they have my Prolific ID number.

I have not experienced this before and there is no way of changing 'Returned' on my initial attempt.  At that time I sent a message on Prolific explaining what had happened and, today, this is the Researcher's response.  Does this sound all right?

Crimson

A bit belatedly but if I were in your position, I'd be happy to do this. The researcher can pay you for a "Returned" study by way of a bonus.

bellola

Hi all, is anyone else experiencing a '500' error particularly when looking at your account pages?  It means I can't see how much I have pending and I also can't cash out.  I've tried submitted a support ticket but no response and no luck in different browsers.  Not sure what else to do!

MollyR

All pages are working fine for me, in Firefox on Windows.  All I can suggest is clearing your cache and cookies.

SoozyJ22

bellola said:

Hi all, is anyone else experiencing a '500' error particularly when looking at your account pages?  It means I can't see how much I have pending and I also can't cash out.  I've tried submitted a support ticket but no response and no luck in different browsers.  Not sure what else to do!

Yes, I'm having exactly the same problem since some time last week. I submitted a support ticket on Friday but no response so far either. 

SoozyJ22

This is definitely a site issue rather than cookies/cache as it happens on my laptop and phone. 

Anyway, I've just received a response so fingers crossed for a quick fix.

"Thanks for reporting an issue with the site, we apologise for any inconvenience caused. Our team is currently investigating and we'll try to have this fixed as soon as possible.

We'll be in touch with an update when any progress has been made, please let us know if there's anything else we can help with in the meantime.

Best, 
Participant Support Team"

bellola

SoozyJ22 said:

This is definitely a site issue rather than cookies/cache as it happens on my laptop and phone. 

Anyway, I've just received a response so fingers crossed for a quick fix.

"Thanks for reporting an issue with the site, we apologise for any inconvenience caused. Our team is currently investigating and we'll try to have this fixed as soon as possible.

We'll be in touch with an update when any progress has been made, please let us know if there's anything else we can help with in the meantime.

Best, 
Participant Support Team"

Ah that gives me some hope, thanks!  I will cross my fingers too

elsien

Mine's been working ok - no issues. Have you tried a different browser?

C_J

Did anyone else complete "Employee-supervisor experience and work experience" hosted by Yat Wang? I never take much notice of the hourly rates - if I have time available to complete a study (and I can get one before they fill up), I just click on them. It wasn't onerous, but I realised afterwards that it paid a measly 70p for 20 minutes.

£2.10 per hour is disgraceful, and although it's entirely my fault for agreeing to do it, I have nevertheless reported it to Prolific. I'm surprised they allow studies which pay that badly, and assume they don't screen them before they are published on the site.

taka

I did it too and also reported it. I think it took me longer than 20 mins. Boy were the questions horribly samey!

SoozyJ22

bellola said:

SoozyJ22 said:

This is definitely a site issue rather than cookies/cache as it happens on my laptop and phone. 

Anyway, I've just received a response so fingers crossed for a quick fix.

"Thanks for reporting an issue with the site, we apologise for any inconvenience caused. Our team is currently investigating and we'll try to have this fixed as soon as possible.

We'll be in touch with an update when any progress has been made, please let us know if there's anything else we can help with in the meantime.

Best, 
Participant Support Team"

Ah that gives me some hope, thanks!  I will cross my fingers too

Mine's working again now Hope yours is too.