coverheat - full central heating cover

Cardew

Why don't all of you with complaints pass details to your local Trading Standards office together with a copy of this thread.

Rusty23_2

Took out cover from Coverheat in Nov 07 through Uswitch.com. Received very little information about their cover, just a letter with policy number and contact information.

March 17th contacted them as we had a boiler problem. Was told it would be a couple of days as we still had a little heat. They stated that they needed the Service Report from our boiler service, no mention of it in the contract. This I obtained and faxed to them after a lot of phone calls as nobody could give me the exact information of what I needed. March 20th they informed me that an engineer would be in touch. March 26th, after more calls to them when they were rude and refused to let me speak to a manager, I visited Citizens Advise and they phoned Coverheat. They managed to get a manager on the line who assured me that the Managing Director would call me, after I threatened to speak to Trading Standards. Nobody phoned me. March 27th, spoke to Consumer Direct who advised me to write by recorded delivery stating that if I didn't hear from an engineer in 5 days I would sue for Breach of Contract. Letter sent 27th March I am waiting to hear of it's receipt. Meanwhile I have spoken to Uswitch and have e mailed CORGI.

This company should not be allowed to trade. I worry about those who cannot stand up for themselves. We have to fight on their behalf too.

Cardew

Roger_S wrote: »

I'm v. happy with my landlord's plan I have with cover heat. My tenants have had them out several times to attend to problems (which woud have cost me fortune to sort out) and have done it all with no fuss wharsoever.

Good value, IMO, and you get a gas safety check with the plan, too.

Well Well Well!

Just joined MSE and made 4 posts - all singing the praises of cover heat!!!

You have nothing at all to do with the company of course??

If it looks like a Duck, if it walks like a Duck. and quacks like a Duck, it is probably SPAM.

lux_2

COVERHEAT NO NO NO NO AND NO AGAIN to anyone considering taking a policy. They are ripping people off and I for one am going to contact Corgi, Trading Standards and as many other regulatory bodies as possible to raise my list of issues (and there are many) of their scamming service. Will (who claims to be the MD but isn't) is the most arrogant, conceited, unhelpful, misguided 'scammer' I have ever come across in the service industry. This company MUST NOT BE ALLOWED TO CONTINUE TO TRADE.

thor

If it is any consolation to the guys who have suffered at their hands, I may have considered signing up with coverheat but thanks to this thread I'm going to steer well clear.

Malini_2

I'm having a lot of hassle with Coverheat too and am looking for a new supplier. Can anyone recommend a reliable company? Coveheat are useless and their customer service is non existent!

amtrakuk

before you check out a company check what they cover and dont cover. I had a shock when my heat exchanger went in my combi boiler and British Gas dont cover that meaning the boiler at 7 years old was BER. Moved away from gas as it was gonna cost upto 3.5K to get a new one fitted and certified.

Also I was charged 75.00 to cancel my British Gas homecare cover!

Gem78

I really wish I had read this before I took out my cover in November as this company have been absolutely awful!

I cancelled my policy with BG and took out the same coverplan with Coverheat in November (no lapse in cover at all) and had a breakdown in December to which they were fantastic and sent a subcontractor out to fix the fault.

I then had another breakdown a few months back and was told as they have not serviced it I would have to pay myself unless I could fax them paperwork from BG detailing a service within 12 mths....Mine was last serviced 13 mths ago. So I had to pay for repairs and was disgusted at doing so.

I have now tried to book the service incase I have another breakdown and they are now saying the engineer that originally came out did service it, i've contacted the engineer and he says he didnt and his paperwork does not say he did....which is what I knew anyway. The engineer has been great and has asked me to speak to him sunday evening when he will copy all the paperwork for me as we suspect they have fraudulenty written on the paperwork at Coverheat. Coverheat say I called them out for a service and the fault was found then...but it was a fault they were called out for and no mention of a service. He also said he doesnt do work for them as he thinks they are having financial difficulties.

I've been chassing this up for 3 weeks now as a manager is supposed to be calling me back and everyone at Coverheat refuses to take ownership. I have never had such poor service from any organisation, they are so rude and the attitude of the lady I spoke to today was just awful.

They really are poor, to add to thier incompetance there are two policies on my policy number one being mine and the other some italian name.....useless!

Unfortunately I paid the whole lot at the start of the policy...i'm so angry!

Sorry....rant rant rant

rimmers

This letter I am sending today should say it all.

Dear Sirs,

Following a recent call out to look at my boiler which keeps on going into lockout with the error code A01, I received a bill for ~ £70 as the engineer could not find a fault. He suggested I called when the error code was being displayed and not to reset the boiler as I was doing in order to get hot water.

On calling yourselves when I had the error code displayed I was told that an engineer would come out the next morning upon which I asked my parents to come round and wait for him to call.

The next day (today) I received a call to say that until I paid the bill I would not be entitled to any further call outs. On arguing this, in a polite manner I might say, the caller hung up on me which I think is a disgrace.

I had to then tell my parents that because of your staff not saying anything yesterday that they had wasted their time.

I had previously called you twice to discuss this bill and neither time no one called me back when I was told they would. There clearly is a fault with the boiler and that is why I called you. It appears that you only cover the boiler blowing up and that clearly an error message on the boiler does not constitute an error in your eyes. It seems that I have to make sure there is a clear fault before calling you and that the error codes are not sufficient. If I was able to determine whether the fault is obvious or not then I would be able to fix it myself and would not require cover.

I do not see why I should pay for a call out when there clearly is a fault with my boiler just because the engineer could not find it.

I hope this matter can be dealt with quickly and in a better manner than you individual who I dealt with on the phone.

Yours Faithfully

amtrakuk

rimmers wrote: »

This letter I am sending today should say it all.

Dear Sirs,

Following a recent call out to look at my boiler which keeps on going into lockout with the error code A01, I received a bill for ~ £70 as the engineer could not find a fault. He suggested I called when the error code was being displayed and not to reset the boiler as I was doing in order to get hot water.

On calling yourselves when I had the error code displayed I was told that an engineer would come out the next morning upon which I asked my parents to come round and wait for him to call.

The next day (today) I received a call to say that until I paid the bill I would not be entitled to any further call outs. On arguing this, in a polite manner I might say, the caller hung up on me which I think is a disgrace.

I had to then tell my parents that because of your staff not saying anything yesterday that they had wasted their time.

I had previously called you twice to discuss this bill and neither time no one called me back when I was told they would. There clearly is a fault with the boiler and that is why I called you. It appears that you only cover the boiler blowing up and that clearly an error message on the boiler does not constitute an error in your eyes. It seems that I have to make sure there is a clear fault before calling you and that the error codes are not sufficient. If I was able to determine whether the fault is obvious or not then I would be able to fix it myself and would not require cover.

I do not see why I should pay for a call out when there clearly is a fault with my boiler just because the engineer could not find it.

I hope this matter can be dealt with quickly and in a better manner than you individual who I dealt with on the phone.

Yours Faithfully

It doesn't seem to be British Gas who foul up on things. I myself have had more than enough from these breakdown cover companies, this is one of the reasons for getting shot of them and gas, they charge a fortune in monthly subscriptions and when you want them you cant reliably say they will be able to restore service within a set time. I have seen plenty horror stories of Watch Dog, people still waiting 6 months for a reliable boiler.

Im sure generally they have got their act together now though?

A