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Npower switch
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Cobwebbrain_2
Posts: 1 Newbie
in Energy
Hope this is the right place to post.
Started to switch to Npower.
1. Email from Npower asking me to confirm my email address. The link did not work.
2. The chat line seems to be permanently without anyone to chat to.
3. Could not find an email address on their website but eventually found one elsewhere. Emailed them and received automated reply saying they would respond within 7 days ??????
4. Telephoned them and cancelled switch.
Started to switch to Npower.
1. Email from Npower asking me to confirm my email address. The link did not work.
2. The chat line seems to be permanently without anyone to chat to.
3. Could not find an email address on their website but eventually found one elsewhere. Emailed them and received automated reply saying they would respond within 7 days ??????
4. Telephoned them and cancelled switch.
0
Comments
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Did you try pasting the link into your browser and/or a second browser?I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
If you can't be the best -
Just be better than you were yesterday.0 -
Hello Cobwebbrain, thank you for your post.
I will be happy to take a look into your account and the switch if you can send your details over on an email to the address on the profile page.
Thanks Carmel
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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