Regular Saver Thread **New and Restarted**

adindas

Based on KPI the product Maturity date is Feb 20, 2018

I just have a look at my online Account I6
It said maturity date is Feb 22, 2018, and it is still showing Regular E-Saver Issue 3

I wonder what other people have got. Is it showing Feb 20, 2018 or
February 22, 2018 ?

Thanks

Gers

adindas wrote: »

Based on KPI the product Maturity date is Feb 20, 2018

I just have a look at my online Account I6
It said maturity date is Feb 22, 2018, and it is still showing Regular E-Saver Issue 3

I wonder what other people have got. Is it showing Feb 20, 2018 or
February 22, 2018 ?

Thanks

My email says 20 Feb and online it's 22 Feb.

Confused!

colsten

xylophone wrote: »

Virgin Money are not children in the kindergarten.

They are, (or are supposed to be) professional providers of financial services.

The delay is likely to be of minor importance for most customers - the lack of professionalism and hence the lack of confidence in information given by the provider (on which the customer is entitled to rely), may not be.

I would normally agree but since there is no detriment to most, if not all, the people who hold the accounts in question, I can't get excited over it. Best if we agree to disagree on this one.

MarkFromCornwall

adindas wrote: »

I wonder what other people have got. Is it showing Feb 20, 2018 or
February 22, 2018 ?

Mine changed from Feb 20 to Feb 22 sometime this morning but this afternoon I closed it and although the interest wasn't showing the funds have now reached my current account and interest was added.

karlie88

colsten wrote: »

I would normally agree but since there is no detriment to most, if not all, the people who hold the accounts in question, I can't get excited over it. Best if we agree to disagree on this one.

I'm with you on this one.

Yes, it doesn't look professional - but VM are putting us in an advantageous position by giving us an extra couple of days @ 2.25%.

I can't think of a reason why someone would be put in a disadvantageous position and/or feel the need to contact them or send a complaint. It's an easy access saver, with interest calculated on a daily basis and can be closed online with a few clicks of a button.

My concern is that they may decide to delay or even stop the launch of future regular savers whilst they try to iron out these minor technical issues, especially if people continue to contact them to register their disappointment.

If you need the money today, then close the account without penalty and withdraw the balance plus interest.

If not, then think about what you're going to spend your extra interest on.

xylophone

Suppose that I decide to pay a bill a couple of days after it is due without clearing it with the payee?

I'd expect to be penalised?

glider3560

xylophone wrote: »

Suppose that I decide to pay a bill a couple of days after it is due without clearing it with the payee?

I'd expect to be penalised?

That's not a good comparison. If you requested to close/withdraw funds in advance or on the maturity date, that would have happened already (with the correct interest added). If you wanted to keep it as a 1% account, then you're earning an extra 1.25% for two days.

Your money is available instantly without penalty. Your interest is also available when you close. I really cannot see what there is to complain about.

where_are_we

Good news - Virgin Regular E-Saver Issue 3 has matured! Reverted to Easy Access E-Saver Reward -
"available balance" is the full amount.
Bad news - the interest payment is an "uncleared transaction" which means the account can`t be closed and the full balance transferred to your nominated account. I have transferred the full balance except for £1.

xylophone

I really cannot see what there is to complain about.

That they have not kept to the agreed maturity date and changed it without advice or apology to the customer?

glider3560

xylophone wrote: »

That they have not kept to the agreed maturity date and changed it without advice or apology to the customer?

So your only complaint is that they lowered your interest rate two days late, right? Maybe they could correct it for you by making a deduction.