Regular Saver Thread **New and Restarted**

molerat

I expect there will be an interest amount added at some time just to balance the books. As it stands I have an uncleared transaction for withdrawing £45.10 more than is in the account.

[Deleted User]

MarkFromCornwall wrote: »

Still not here. I've spoken to them and they say "the marketing team are a bit behind on updating the screens" and confirm that I will be continuing to receive the 2.25% interest". Not impressed.

Third time in a row that Virgin money have made a pig's breakfast of the maturity process on Regular E Savers. Why are the "marketing team" involved in the process? Perhaps that explains it.

GreenBitterfly

I think I've also got Issues 4, 5 and 6 to come! So looking forward to them maturing!

I've Tweeted AskVirginMoney, and been told to e-mail them my postcode and phone number, so they can let me know when it's resolved. Which I've now done.

I'm not one for saying 'the good old days' but the last time I had a passbook based regular saver maturing, all it took was about 10 minutes in my local branch and I had the cheque for the maturity amount in my sweaty paws. Although I realise this seems exclusively to be a Virgin Money issue!

xylophone

I, too, am without interest.... I logged a complaint....perhaps they're inundated....

karlie88

Maturity date on VM Reg E-Saver Issue 3 now updated to 22nd Feb. Good ol' Virgin.

GreenBitterfly

Got a reply back and apparently it will mature overnight tonight and the interest payment will be in tomorrow morning.

mhoc

karlie88 wrote: »

Maturity date on VM Reg E-Saver Issue 3 now updated to 22nd Feb. Good ol' Virgin.

I had my withdrawal set up for tomorrow - can I alter it. Not sure if I trust them now

B_G_B

MarkFromCornwall wrote: »

Still not here. I've spoken to them and they say "the marketing team are a bit behind on updating the screens" and confirm that I will be continuing to receive the 2.25% interest". Not impressed.

GreenBitterfly wrote: »

Got a reply back and apparently it will mature overnight tonight and the interest payment will be in tomorrow morning.

I new that the marketing team were the right people to sort it.

xylophone

Maturity date on VM Reg E-Saver Issue 3 now updated to 22nd Feb.

Not good enough and my complaint stands.

I (and presumably everybody else) have the original letter confirming setting up the account and giving maturity date of 20 February and the e-mail of two weeks ago confirming same.

veryintrigued

karlie88 wrote: »

Maturity date on VM Reg E-Saver Issue 3 now updated to 22nd Feb. Good ol' Virgin.

This set of cowboys really are poor.