Top Bank Accounts Discussion Area

Emily_Joy

russellsnr wrote: »

Hi, We will be moving back to the UK from Europe after 14 years we still use Clydesdale Bank for our income to be sent to (45 years as customers) but because we live outside the UK they are not interested as customers it feels like loyalty does not come into it anymore anyway we will after selling our house be depositing a large sum into the CB but we are going to move it straight away to another bank or society and would like to ask for recommendations for those that give customer service up front and you can go in and talk to a person face to face in the need be. Thank you in advance for any advice.

HSBC. I've recently opened a foreign account with them which was rather painless. They also have been very helpful in transferring credit history from one country to another. However, as you are interested in face-to-face service, you might like to see what is your local branch is like and whether HSBC is present in the EU country in question.

Ioana79

Hi,

I opened my First Direct account in Feb 2019 and would like to switch now to Lloyds.
I am not sure if I need to call First Direct and let them know before I let LLoyds to swicht my account or I just arrange the switch with Lloyds and once it's done - First Direct will pay £100k?
As per info from First Direct: You need to contact us to let us know you're unhappy within 12 months of opening your account, and you'll get the money within 28 days of the criteria being met.
Your comments will be appreciated

soulsaver

Ioana79 wrote: »

Hi,

I opened my First Direct account in Feb 2019 and would like to switch now to Lloyds.
I am not sure if I need to call First Direct and let them know before I let LLoyds to swicht my account or I just arrange the switch with Lloyds and once it's done - First Direct will pay £100k?
As per info from First Direct: You need to contact us to let us know you're unhappy within 12 months of opening your account, and you'll get the money within 28 days of the criteria being met.
Your comments will be appreciated

I think £100k would be generous.

Otherwise check the leaving deal terms' exclusions.

[Deleted User]

Ioana79 wrote: »

Hi,

I opened my First Direct account in Feb 2019 and would like to switch now to Lloyds.
I am not sure if I need to call First Direct and let them know before I let LLoyds to swicht my account or I just arrange the switch with Lloyds and once it's done - First Direct will pay £100k?
As per info from First Direct: You need to contact us to let us know you're unhappy within 12 months of opening your account, and you'll get the money within 28 days of the criteria being met.
Your comments will be appreciated

£100, not £100,000 :money:

abz88

I might be missing something obvious here, but why would First Direct pay you £100 to leave?

JuicyJesus

abz88 wrote: »

I might be missing something obvious here, but why would First Direct pay you £100 to leave?

It's framed as a bet. They bet you'll love them so much you won't even take £100 to go somewhere else.

Me, if I'd have been eligible I'd have snapped their hands off, but leaving them was ultimately its own reward.

Dewpoint

When we hear so much criticism of Brazil hacking down the rainforest it's nice to know one of our "leading" banks is doing its bit for the environment.

This is what I received from First Direct recently, telling me I have had NO overdraft charges!!


Four A4 sheets of paper and a double-side A4 pamphlet!



Why the hell the can't deliver this by email I fail to understand. Maybe they just don't like trees!

I-LOV-MONEY

Dewpoint wrote: »

This is what I received from First Direct recently, telling me I have had NO overdraft charges!!


Four A4 sheets of paper and a double-side A4 pamphlet!

Have you asked them? Maybe they are required by law to send it out???

System

russellsnr wrote: »

Hi, We will be moving back to the UK from Europe after 14 years we still use Clydesdale Bank for our income to be sent to (45 years as customers) but because we live outside the UK they are not interested as customers it feels like loyalty does not come into it anymore anyway we will after selling our house be depositing a large sum into the CB but we are going to move it straight away to another bank or society and would like to ask for recommendations for those that give customer service up front and you can go in and talk to a person face to face in the need be. Thankyou in advance for any advice.

Banking has changed in those 14 years and there isn't really personal customer service nor is loyalty rewarded.

What is it that you actually need or are expecting?

P.S. - if you want to speak face to face, avoid First Direct as they have no branches and if you are moving back to Scotland HSBC branches are very sparse anyway.

Dewpoint

I-LOV-MONEY wrote: »

Have you asked them? Maybe they are required by law to send it out???

I have other bank accounts and no other bank send out a fraction of the recycle-bin junk I get from FD. And Yes, I have signed up for online access, have supplied my email address, opted out of postal correspondence wherever I can. A more efficient, environmentally friendly bank would have sent me notice of a secure message and provided this info online!