NatWest £125 switch incentive

moneyfoolish

I've now got a Customer Number, a welcome email, an email telling me my switch will be completed by Jan 29th. I even received my debit card today. However, I still haven't received an activation code even though they have sent me plenty of other text messages as well as the emails!

veryintrigued

badger09 wrote: »

If you mean the 'Activation code' which, along with your Customer number, lets you register/log into OLB, then mine came by text, several days before the Customer number.

As others have said, for some of us this has been frustrating in terms of bits of the puzzle arriving piecemeal with no clear explanation of which bits are needed to do what and when:cool:

Thank you.

Re-reading one of two emails that my Customer Number were supplied within, which were sent at 9.01hrs on 21/1, it is indeed this Activation Code I need to begin with.

They also state within this email:

We'll send you an activation code separately – if we have your mobile number we'll send it by text within 48 hours, if not you'll receive a letter in 7-10 days.

Well they haven't sent the activation code by text even though they have my number and have been sending me other updates, about my switch progressing, to it.

Poor experience so far.

veryintrigued

moneyfoolish wrote: »

I've now got a Customer Number, a welcome email, an email telling me my switch will be completed by Jan 29th. I even received my debit card today. However, I still haven't received an activation code even though they have sent me plenty of other text messages as well as the emails!

Pretty close to my situation too.

badger09

veryintrigued wrote: »

Thank you.

Re-reading one of two emails that my Customer Number were supplied within, which were sent at 9.01hrs on 21/1, it is indeed this Activation Code I need to begin with.

They also state within this email:

We'll send you an activation code separately – if we have your mobile number we'll send it by text within 48 hours, if not you'll receive a letter in 7-10 days.

Well they haven't sent the activation code by text even though they have my number and have been sending me other updates, about my switch progressing, to it.

Poor experience so far.

My activation code arrived after 4 days, rather than 'within 48 hours' by text. Like you, I'd received several other texts/emails/letters in the meantime:cool:.

Oh well, there really is no such thing as a free lunch (or even a free £125:D)

harz99

LuSiVe wrote: »

I have an activation code ... I'm IN

So do I, by text this morning, but I was in already...

Katiehound

Next communication: post just arrived- together with debit card.:T
How many more 'windows' to open??

Think there are 3:-
PIN for card
activation code
oh, yes, and order a card reader

Have I missed anything crucial??

harz99

Katiehound wrote: »

Next communication: post just arrived- together with debit card.:T
How many more 'windows' to open??

Think there are 3:-
PIN for card
activation code
oh, yes, and order a card reader

Have I missed anything crucial??

Receive £125, do not pass go, etc.

anewman

An update on my last post. Applied Saturday evening, only just received application confirmation email Tuesday afternoon. I can't imagine staying with Natwest long-term based on my experience, but if there's a free £125 to be had....

Katiehound

harz99 wrote: »

Receive £125, do not pass go, etc.

Actually it is a little more than that- after all the hassle with local branch , the disinformation from letter, lack of supposed enclosed leaflet & being sent on a wild goose chase I took the Mchambers approach!!

Mchambers

Katiehound wrote: »

Actually it is a little more than that- after all the hassle with local branch , the disinformation from letter, lack of supposed enclosed leaflet & being sent on a wild goose chase I took the Mchambers approach!!

Good for you and good luck:D !