Add your feedback on energy supplier Together Energy

pknottm

pknottm wrote: »

I agree, I left together energy last September, finally received my final bill on 4th February after much chasing, but getting the £88 credit back has proved impossible despite TE's numerous promises on the phone (they ignore emails).
My case is currently with the ombudsman with a final decision due 7th May. It really shouldn't be this difficult to switch suppliers and get your own money back.

Update:
The Ombudsman Service have upheld my complaint and awarded me my £88 credit + £50 gesture of goodwill. That's not a surprise as the case is black and white.
Does anyone know whether TE abide by the OS ruling, or do they just ignore these too?

Thanks.

Starfish123

I left Together Energy last October, I’m still waiting for my final bill. They took a direct debit in November as well. I could understand if I owed them money but I don’t they owe me about £800. I’ve rung them a number of times but the bill is always a few days off, any ideas on what to do?

ceewash

Can't enter my readings on website again! Will have to make another effort to ring them.

Legendino

Just tried mine ceewash.

It accepted my Gas reading but will not acept my Elec reading. Enter the reading and when I click 'confirm' nothing happens.

Go back in and check my up to date readings and sure enough new Gas reading but no Elec reading.
Go figure ?

ceewash

Yes i've managed to send the gas reading now. Not the electricity. This has happened before to me.

pknottm

Starfish123 wrote: »

I left Together Energy last October, I’m still waiting for my final bill. They took a direct debit in November as well. I could understand if I owed them money but I don’t they owe me about £800. I’ve rung them a number of times but the bill is always a few days off, any ideas on what to do?

You need to open a case with the Ombudsman Service
https://case.ombudsman-services.org/

I'm still waiting for my £88 credit +£50 gesture of goodwill. TE have accepted the ombudsman ruling and have until the end of the month to implement the ruling. If they don't comply, my next action is LBA and MCOL
https://www.gov.uk/make-money-claim

It really shouldn't be this difficult to get a final bill and any credit paid back.

Coys

pknottm wrote: »

...

I'm still waiting for my £88 credit +£50 gesture of goodwill. TE have accepted the ombudsman ruling and have until the end of the month to implement the ruling. If they don't comply, my next action is LBA and MCOL.

Check other threads - as they are based in Scotland you can't use MCOL.


Can you use the Scottish equivalent (mygov.scot/court-claim-money) if you live in England or Wales?

Legendino

pknottm said "it really shouldn't be this difficult toget a final bill and any credit back "


You think ?


I have been with TE since the demise of OneSelect in december 2018 (was it really that long ago)

To date I have not paid A Penny for my fuel. That's right going on for 6 months supply of gas and electric and I haven't paid a cent.
The DD has been set up since Jan, (easily viewed in online banking) I regularly submit readings. I know there is approx £500.00 + outstanding debt. I have sent numerous emails explaining the situation. I actually got a reply about 3 weeks ago and I was told Accounts would contact me later that day. Nothing heard !
I have explained more than once that I will not phone and pay this over the phone. I have submitted my phone number and invited them to phone me. I have requested banking details so I can pay it via bank transfer.
I have now informed them that due to their lax procedures allowing this debt to accumulate I can only afford to repay it at a max of £100.00 a month. (not true but hey !)
What would you do ?

brewerdave

re #119 - I left TE in mid Feb. owing them ~ £140; They finally supplied a bill early in April for the wrong amount. I have got thru on the phone twice to explain the error and have sent three emails explaining the issue since 2nd April -absolutely nothing in reply!

Legendino

Their performance does make you wonder how long they can last ?