Annoying Nationwide new security measures

msmicawber

The Nationwide debit card suddenly started wanting extra card protection passwords and so on when you tried to use it to pay on certain web sites, I noticed. Anti-fraud measure or something.

I use A&L internet banking now and it's not two clicks to get in. You have to enter your internet banking account number, then a security code and if you access the account from a different PC from usual, then you have to enter certain letters from your password.

RayWolfe

All debit cards now need an additional security input when used for Internet transactions.

sayhey

The A&L system is quite good in my opinion as it has anti-phishing measures in place too. It kind of locks onto your PC (unless you tell it not to), if you try and use it from a different PC it asks for more security info.

Nationwide's questions on the other hand just seem a bit stupid. They could have at least let us write our own questions.

roddydogs

msmicawber wrote: »

The Nationwide debit card suddenly started wanting extra card protection passwords and so on when you tried to use it to pay on certain web sites, I noticed. Anti-fraud measure or something.

I use A&L internet banking now and it's not two clicks to get in. You have to enter your internet banking account number, then a security code and if you access the account from a different PC from usual, then you have to enter certain letters from your password.

Well i DONT i just make 2 clicks, i u dont believe me thats you problem i dont care Why should i lie?

MarkyMarkD

I don't quite see roddy's problem with A&L's security which is actually FAR stronger than most banks.

If you try to log in from a PC you have used previously to access A&L, you need to enter your 12-digit userid and your 5-digit passcode. And then you can do anything on your account - including transfers to previously mandated accounts only - without a supplementary password.

But to make transfers to accounts which have not been mandated, you need to enter a supplementary password.

And if you are using a PC you haven't used before, you have to enter additional information before you can even see your account details.

Which element of this is it that you think is poor security, roddy?

The point about previously-mandated transfers is that there is NO fraud risk at all in allowing a non-authorised user to transfer money to another account you've already made legit transfers to. A fraudster is going to want to set up a new mandate and transfer money there, not pay your own gas bill or whatever!

baby_boomer

It can't be as daft as the new additional Coventry BS security measures where you have to choose an image from selections as weird as elephants, ice-creams and electric plugs

DesG

My message to Nationwide:-

"I cannot access my flexaccount.


For some reason, the website is asking me for some inane sentimental claptrap questions.

I cannot answer more than one of them reliably.

How can I get my account closed?"


Cheers, Des.

sloughflint

roddydogs wrote: »

Well i DONT i just make 2 clicks, i u dont believe me thats you problem i dont care Why should i lie?

It's not that they don't believe you, roddydogs.

Your computer has been recognised hence why it is easier for you to get in.
If you were to try logging in from another computer, you would have to go through more security measures (once) and then back to your easy log-in thereafter.

sayhey

baby_boomer wrote: »

It can't be as daft as the new additional Coventry BS security measures where you have to choose an image from selections as weird as elephants, ice-creams and electric plugs

That's like A&Ls. Its actually quite a good idea. If you don't arrive at a page with your personal image on it you know that you aren't on their online banking service and something dodgy is going on. Good for helping to avoid phishing emails.

ManAtHome

I also think NW have gone "bonkers in the head", and have left them a message to that effect. Have just moved most of my cash elsewhere (for better rates as well) - will keep the flex and cc for travel, but even if they eventually tell me to p*ss off, I'd rather pay the extra couple of percent on that to have an account for grown-ups...

Mad/wound-up - you betcha!