The Techguys

superscaper

They'll do exactly what PC World's Advice centre would have done as it is exactly the same but just rebranded as the tech guys. Where it ends up isn't all that important as a lot of companies contract their repair work out. PC World are who you deal as far as you're concerned.
As for my post being misleading, how can it be, it was merely stating the facts as provided by various sources (including DSGi's own site and financial reports). From personal experience, simply being a low down employee of a company doesn't necessarily give you any insight into the higher echelons of corporate takeovers, mergers etc.

FallingDownMan

Where it ends up is absolutely and critically essential to know if someone intends to go around saying childish things about PC World or advisin ridiculous law suits as if they can be raised for every thing you don't like in life :rolleyes:

If a HP machine has the bottom fall out of it, the owner sends it to be repaired through the Tech Guys (via courier), who then send it to an approved contracted agent, who are subsequently beholden to HP for spare parts, who in turn have to get them shipped from overseas, it is absolutely stupid to start making comments about PC World, who have b***er all to do with it.

Thanks for the advice about being a cog in tha machine. One thing it does do is give you at least some insight - which is more than certain very vocal people can say Not that it stops them keep showing themselves up every time PC World is mentioned.

FallingDownMan

I didn't say YOU had.

PC World are not legally responsible for the repairs except in the most convoluted legal sense. Their responsibility ends after 28 days if manufacturing faults develop. From then on it is between the owner and the manufacturer - which is made easier when it is handled by such as the Tech Guys (assuming it goes smoothly). And God forbid any accidental damage if there is no extended warranty cover.

I can promise you now, dealing directly with HP isn't a bed of roses by any means. That's why they use agents the way they do - they're too big and too bureaucratic. At least with the Tech Guys if you have the courier receipt you always have the necessary comeback if it goes AWOL.

Play the game by the rules and you win. Make it too complex or too clever or too anti-PC World (which is missing the goal by a mile) and you won't.

pepsi_max2k

>> They are the result of a merger between PC Servicecall and Mastercare
>> repair division. Tech guys is fully owned by DSGi.

well while we're on the topic... I did always assume the "Tech Guys" thing was just marketing by DSG, who were just continuing to use instore technicians in PC World & Currys to fix problems and they just dressed them slightly differently. would be nice to know if they really were a seperate company as...

I'm actually looking for a job as a (non-field based) PC repair/maintenance technician, and given the lack of privately owned computer stores around then PC World are a slightly unfortunate fall back plan. I did think it would be easy to apply for a job with the so called "techguys" but their website only lists jobs in Epsom, which I presume is their home base, or call centre. PC World in-store technician jobs appear on the DSG careers listings but are few and far between (and from what i've heard many are just transfered in to tech jobs from existing sales reps), so does anyone (especially people who've worked for the tech guys before) know where I would apply for a job with them, as opposed to a regular sales job?

superscaper

FallingDownMan wrote: »

PC World are not legally responsible for the repairs except in the most convoluted legal sense. Their responsibility ends after 28 days if manufacturing faults develop. From then on it is between the owner and the manufacturer - which is made easier when it is handled by such as the Tech Guys (assuming it goes smoothly). And God forbid any accidental damage if there is no extended warranty cover.

I wouldn't call the Sale of Goods Act and your basic consumer rights a convoluted legal sense. You're on the wrong website if you genuinely think that's the case. The retailer is legally responsible for products developing a fault for reasonable time up to six years after purchase. Whether that's pc world, or some local independant store. The manufacturer holds no responsibility at all beyond any warranty they want to give to their product. To say otherwise not only disagrees with all the advice from this website (Martin Lewis) but also with DTI, CAB, consumer direct and any other consumer advice organisation. The retailer is responsible and the retailer is your first and last port of call when nothing gets done inbetween.

FallingDownMan

Superscaper, the manufacturer also has to be given the opportunity to resolve any defects, does it not? And repairing such faults is just such an opportunity they might choose.

If you're going to invoke legalese, at least do it properly

What we have here is extremely simple - really, so simple that it beggars belief that anyone should pull out the soapbox over it: a fault developing (which also sounds borderline accidental, but let's assume not), and the manufacturer has no qualms at all about fixing it and is trying to do that right now, but there appears to be a problem with obtaining a part.

Why do you have to don your white wig and start banging your gavel over it? It's an everyday occurrence which is being put right, for God's sake.

If the OP plays the game he will win - just like that other chap who was advised to sue and do all kinds of stupid things. Remember? In the end (within a day or two) he got exactly what I said he could get: a brand new machine.

Don't try and be clever. Play by the rules and you win.

And to that cut-and-paste jockey above: Capita is solely responsible for DSGi's tech support.

superscaper

FallingDownMan wrote: »

a fault developing (which also sounds borderline accidental, but let's assume not), and the manufacturer has no qualms at all about fixing it and is trying to do that right now, but there appears to be a problem with obtaining a part.

So simple that I can't see where the OP has said that the manufacturer are dealing with it. PC World were given the laptop and still have it. I thought that was what the problem was. Hence my very first post that he should request it back off them in a timely fashion and resort to his rights if it doesn't work. What would you suggest the OP does because so far you've not made a single post/suggestion that would help the OP's situation. You're only interested in "defending" your ex employer and so only see slights to PC World to be corrected and these imaginary slights create what you think are your nemeses to be defeated.

superscaper

I apologise to the OP for my part in this thread getting derailed, I shouldn't have risen to the bait. FDM has become a bit fixated on trying to insult merely because he disagrees.

simon9975

FallingDownMan wrote: »

That is misleading. If the machine has been sent for repair it will have been booked through the call centre and through the people who broken machines are sent to (as I said above) - even if the OP took it to the store it will have been booked by the store over the phone as if the OP did it him/herself.

DSGi has no facilities for handling repairs of any kind unless they are in-store. In-warranty repairs are not handled in-store. It has contracted out to Capita.

Don't suppose the worst to prove the worst

The OP needs to play according to the rules and he'll get what he wants - just like that other one did a few days ago Try and be clever and the counter goes back to zero plus you get a lot of extra hassle. Not worth considering.

Thats right they did sor the couriour out for collection,

whats the 6week rule all about then?

FallingDownMan

If they don't fix it inside a certain time then you are entitled to a new machine.

There are all kinds of rules: 28-day, 6 week, 9 week (on some things as I remember).

Best thing to do is call them up and ask - they aren't allowed to offer the information to you but they have to tell you if you ask (their internal rules).

Stick with it and you will get either a fully repaired machine in a time frame that legally you can't really do anything about or a brand new machine because they didn't fix it on time.

There was a poster the other day being given stacks of the usual dangerous advice about a PC World-bought machine and all he did was call them and he got a new machine because they'd taken more than 28 days (if I remember) to fix it.

Play it their way and you will always get a fair result eventually.