Travelling On

Karmacat

I can't tell you how glad I am that I didn't try to do this yesterday after AO collection and phone call!  It was a lot easier to chat online than talk to them on the phone ... the two confirmations I really wanted are there in writing, that the add ons are gone from 26th July, and that there will be a measly £5 reimbursement (the charge was £6 per month since 28th March, when I originally cancelled).  I was gobsmacked it took so long to get from them their postal address - went through all sorts of shenanigans to get it.   Looking back at the timestamps of these posts, thats 3 hours on this, more or less, continuous.  I *will* write the letter - maybe use a card from my stash that I don't like nowadays but thats it.  After that, I'll draw a line - mobile charges will be back to my nice sensible £6 a month.  If I ever need more data, like another cruise and mapping facilities, I'll buy another phone.

Lunch, finally.  Bliss. 

teapot2

What a palaver, I used to have a 3 contract but found their customer service so poor I moved.  I once spent nearly an hour on the phone with 'cancellations' trying to get them to agree to send my PAC code.  They kept trying to get me to stay but I stuck to my guns and they did eventually accept it.
Hope you enjoyed lunch

apple_muncher

Peanut butter + a spoon = the perfect companions for doing what you did. Well done you!

Hazelnutty

I've also had terrible customer service from three - ordered a wifi hotspot thingie to cover the first week of new house before the broadband got installed. It was so painful trying to communicate with them, being passed to the wrong team, joining the back of an interminable queue and repeat. Glad you've extricated yourself from those pesky add-ons!

themadvix

Mmm just off to find the peanut butter and a spoon!

 Sorry to hear about your trials with three, but it doesn’t surprise me, as you may have gathered. At least online chat is a less stressful way of dealing with it.

beanielou

I loathe 3.

Karmacat

Thank you for the support, lovely peeps.  I was shocked at how bad they were, I must say - and you're right, too, online chat is a lot less difficult than phoning them.  And I kept taking photos of the chat once I'd posted something  - I've been caught out that way before, any firm would send you a copy of the chat once it closed, and then they started charging £10 for that.  So now I keep my records.  I told them, too.  I'm going to stay with them, because the contract as-is is perfectly reasonable, I'm at my house so much mobile data isn't really important, I use my wifi, which is unlimited.  Because my contract's so tiny, they won't care what I think, of course, but I'll just write a little something, then draw a line underneath it.

I've also just done another financial task, an easy one - submitted meter readings estimated had me £40 in credit, on the real figures I'm £23 in credit.  Bearing in mind how I'm washing and cleaning more, and hotter, thats a good sum - my direct debit, believe it or not, is only £45 a month.  And I'll keep it on that for nlow, look at it again in autumn (omigod, autumn).

Update on the list shortly - I'm not doing too badly!

Karmacat

Financial Jobs List

1. Can I get a refund for the now unwanted router?

Sorted!

2. Pay credit cards, put direct debits onto automatic.

3. Check what my French bank are writing to me about.

4. Update my security document.

5. Check what savings accounts are active.

6. Standardise the details I have on them.

7. Some savings accounts have expired, shuffle money.

8. Swagbucks - complete points for £5 Amazon voucher.

Three more days to go, then I'm done.

9. Three: ring them up and withdraw all the options for mobile data I took up.

That was the saga of yesterday

10. Pinecone - find the cashed out £45 of JL vouchers.

11. Use some cash to up my premium bonds amount.

12. Check about claiming State Pension.

Tried to do this, got shut out for 24 hours, will go back with my passport details.

Update: done!  All's well, max pension will be coming my way, they say.

13. Read my meter and submit numbers.

Done - still in credit, all good.

14. Transfer reward money for my current account and download statements.

15. Withdraw some money from ratesetter while I'm at it?

16. Check on magnetic knife rack no show.

17. Check on Sun caravan holiday refund.

18. Check no further charges for my old website.

19. Input my new banking details to the kdp/kindle website.

20. Fetch money fromI my dormant cahoot account.

Right, I gave myself till the end of this month, and so far:

4 are done and dusted (updated).

2 have been started.

Not a bad start.  I've got a fair sized Asda delivery this afternoon, so I don't want to do tooo much, but I could do the state pension thing, and download bank statements.  I could even give kdp my new bank details, that would be an easy win.  

Karmacat

Signed in correctly to the state pension analysis.  "You cannot improve your forecast any more", hurray, so that will currently be £175.pennies coming my way at the end of the year.  Erm, their records show I have four full years of contributions before 5th April 1975 ... that means that my year in the Upper VI counts too, then, I think.  I don't know ... but this is the gen from their website, so I'll believe it.  Excellent.  No further action needed until I claim within four months of award date, I hope.  Is that right? 

themadvix

Good news on the pension, Karma! You're making goood progress on that list.