Travelling On

Karmacat

And here's my bowl cover, the one and only thing I've made during lockdown, cleaned and (slightly) pressed, for overnight soaking of whatever.  I'll be concentrating on masks now, but I like this:

Karmacat

As for phoning Three yesterday, I didn't after waiting for AO, plus a fairly serious family phone call immediately afterwards, I couldn't bear to do it, which is why I faffed about with photos instead.  I'll be doing that today, the phoning. 

apple_muncher

the_cross_rabbit said:

According to the woodlands trust raw acorns are toxic due to the tannins but if you leach them you can make the fit for human consumption.
CRx

  I read that as 'if you Teach them'!!!!

apple_muncher

Love that piccie Karma. I shall be instructed in acorns by you. I just use the cups for needlefelted mini snowman hats!

themadvix

Lovely bowl cover Karma!

Karmacat

Thanks both   I'm now shutting down everything that isn't to do with Three.  I may be gone some time, as Captain Oates said ...

rtandon27

Lovely Photos KC!  Love the bowl cover - practical & pretty!

Karmacat

Thanks RT!  I've just dishwasher-washed an old tin biscuit tin, to hold stuff like that - I want somewhere separate from teatowels.

Well, I just got off the phone from Three.  I made notes on what had happened, what dates I could (screenshotted my cancellation of one of the Add-Ons thats the source of my problem, but there's no date on it, the horrors).  Got passed around a bit, security questions 3 times, the last guy I spoke to said both Add Ons now cancelled, and a £5 refund agreed, as I originally cancelled on 28th March!!!  They're pretending I reactivated that on 7th May, but I've found they never stopped charging me in any case. 

I asked for written proof that both Add Ons are cancelled, but the message sent refers to singular - and online isn't detailed enough.  It will have to be another phone conversation tomorrow.  Connection lost, and I'm not wending my way through the labyrinth again today. 

Ha!  Just found out the guy I was speaking to left me a voicemail when the link collapsed, so at least one member of staff values customer service, thats above and beyond in my book.  I'll take a note of his number after stuffing my face with some protein, and ring him.

themadvix

Fingers crossed he can get it sorted for you. Sounds like at least he's got good intentions. I hate talking to 3 on the phone - foreign call centres might be OK for simple things, but then who rings for simple things? The scripts do not help - when everything is not fine and they keep on giving you the platitudes from their script it's immensely irritating! It sounds like you might have been speaking to someone here though Karma?

Enjoy your lunch!

Karmacat

Sadly, it all went pear shaped after that Took a note of the mobile number that Nice Guy rang from, but it defaulted to Three, with a meaningless answerphone message that switched itself off.  Tried again after a dessertspoonful of peanut butter and line was so fuzzy I rang off.  Tried again, and got through to Billing, after 15 minutes and three goes of the security questions, and got cut off again. 

From the first guy, I managed to get it confirmed that the two Add Ons are cancelled - I took the first to use google maps when I was on the Canaries cruise, and the second to use when I lost my wifi.  It *sounds* as though you're supposed to cancel them as soon as you book them, if you don't want them renewed??? I mean, who does that? 

Couldn't even confirm the supposed refund of £5.  Since its on the account that the add ons are cancelled, I'll leave it there, except I'll write to Three, via snail mail, and tell them how appalled I am. 

Currently online chat with them, seem reasonable, but wont address refunds and won't give me the snail mail address.  Passed me to a supervisor.  Queue position  8.