Feedback on Utility Point

DawnCrush

Removed - duplication, sorry

Swipe

DawnCrush said:

Swipe said:

thelight said:

Would someone be able to explain how the automatic compensation works for not recieving final bill credit within 10 working days as it has just passed that 10 day point for myself with no payment.

Does the compensation keep rolling on with £30 being added for every 10 days that the refund hasn't arrived, or is there a maximum amount of compensation on offer in total?

With Utilty Point, there is no 'automatic' compensation. If you don't chase it, you won't get it. It's a maximum of £60 for late payment of credit due.

Automatic compensation in the situation described applies to all suppliers.

It is £30 for missing the first 10 working day deadline, and a further £30 if that automatic compensation is not paid within 10 working days.

Yes, but my point is Utility Point just ignores the automatic part.

DawnCrush

thelight said:

I've requested the bill reminding them of the lateness via email. I won't be chasing up again other than to make a complaint.

So, by your recent post, they quickly issued your final bill following your email.

Was there really no indication as to how and when they would refund any credit accrued as shown on that final bill?

thelight

DawnCrush said:

So, by your recent post, they quickly issued your final bill following your email.

Was there really no indication as to how and when they would refund any credit accrued as shown on that final bill?

It took them 12 working days from me emailing to request my final bill, to the final bill actually being sent. This is just under 9 weeks since I actually left them.

The email I recieved just before my final bill stated that payment woud be made 'as soon as the request is being processed by the finance department' via direct debit - so no date specified.

7Phil

thelight said:

DawnCrush said:

So, by your recent post, they quickly issued your final bill following your email.

Was there really no indication as to how and when they would refund any credit accrued as shown on that final bill?

It took them 12 working days from me emailing to request my final bill, to the final bill actually being sent. This is just under 9 weeks since I actually left them.

The email I recieved just before my final bill stated that payment woud be made 'as soon as the request is being processed by the finance department' via direct debit - so no date specified.

In my case:
- When I notified them I was moving out they said I will refund my credit balance within 10 days.
- When they issued my final bill they wrote 14-28 days for the refund.
- When I called after 35 days they told me it should be done next week.
- After two more weeks they said "as soon as possible".
- When I put in a complaint a further two weeks after that, I was told within five days.
- After six days I followed up on my complaint and they said "as soon as possible".

Does that answer the question for DawnCrush?
BTW: As of just this morning I -may- have had some movement.

ashpole

I wonder if anyone has made a claim again Utility Point in the Small Claims Court? I fancy having a go given that it's now 3 months since I left them - they have agreed to refund my credit balance plus two lots of £30 compensation.  However, saying and doing are two different words!

7Phil

For the record - I did receive my refund yesterday. *fireworks*
The wheels are still turning, very slowly.

newsgroupmonkey_

And here starts my refund journey. They owe me over £150.

Quoting 14-18 working days right now. Which is amusing, because you can be sure if they wanted money off me, they'd expect it within 48 hours.

chiny

I joined/left Utility Point for 2019 (mostly).   Joining; chaotic billing/DD needing a couple of phone calls to sort.   Leaving; pretty much the same, 2 calls so far to sort the final bill.   After 3.5 months, I still don't have my credit, UP are still trying to take the DD and the promised refund allegedly processed today could take 28 working days for BACS.   Must use quill pens and slow ponies.

Well well, I've just noticed the name of one of the UP leading lights.   I used to work for his dad, whose admin skills were notorious     I'll give them the benefit of the doubt, for old times sake 

savemoney

10 days waiting for a reply to my email regarding a dispute with readings and bill. Being billed for some energy when I left them. Dont want to hang on phone all day in hope I get someone to answer phone. Had no problems when a customer but certainly wont use them again after this. Always prompt with meter readings and new supplier told me they past them on to them, so the bill should have been correct