Feedback on Utility Point

SilverShopper

Stompa said:

Streaky_Bacon wrote: »

Just noticed this on CEC, and haven't seen it mentioned before. Does anybody have any further information?

https://www.citizensadvice.org.uk/Global/CitizensAdvice/Energy/Energy%20Consultation%20responses/Picking%20up%20pieces%20updated.pdf

Had a quick dig through the spreadsheet of invoices and spotted a line ...

Due 09/01/2020, Utility Point Limited, Supplier Charge, £111,908.99,Outstanding £0.00, Fully Paid=Yes On 14/01/2020

Looks like UP are keeping up the payments, just a few days late - like all companies do - so probably not a concern(?).

UnclaimedEnergy

You need to go onto the 'Standstill Non-Payment Register' tab to see their unpaid capacity market bill.
Due 21st Nov 2019 and still not paid, Only 81 days overdue now 

Only 4 other suppliers haven't fully paid their invoices which are still trading:

• Enstroga
• Euston (Northumbria Energy)
• Foxglove (Outfox)
• Nabuh Energy 

bubieyehyeh

I send a complaint about an error in my first bill over a month ago, and I've has nothing but an automated response. Any idea when I'm likely to get a responce from this company.

SilverShopper

bubieyehyeh said:

I send a complaint about an error in my first bill over a month ago, and I've has nothing but an automated response. Any idea when I'm likely to get a responce from this company.

Try an on-line Chat via the main (not logged in) website. A few minutes 'conversation' seems to get things to work for me. At least so far...

dali21

I would advise people to avoid this company like the Corona virus.  Their customer service is non existent.  I was a customer until January this year and switched but have still not received the refund of my credit balance back. 

They do not respond to emails.  I have tried phoning them - waited 21 minutes with no answer.  Have tried live chat - one advisor was supposed to be available but waited and waited and they still did not connect after 5 minutes so gave up.  They will respond anonymously on Facebook but either give wrong information or just cannot answer queries. 

 In short, they're quick to take your money but don't want to refund any credit.  Worst energy company I have dealt with in my 20+ years of switching experience.

dali21

Bit worrying but UP is no longer appearing in switch comparisons.  Is there something going on we haven’t been told about?

bristolleedsfan

dali21 said:

Bit worrying but UP is no longer appearing in switch comparisons.  Is there something going on we haven’t been told about?

Energyhelpline.com if tick this box  "Show me all generally available plans"  UP Just Up 20 Wk06 Direct v2 is top for dual fuel for my postcode, "This supplier has not made this plan available through us"

Maybe if not well informed about how to do whole of the market energy comparisons should refrain from posting ill-founded speculation, it was also the case in summer UP offering market leading tariffs not offering anything to switch via energy helpline, still offering £25 refer a friend though.

Two sets of results via most comparison sites

Filter plans

"Show me plans you can switch me to"

"Show me all generally available plans"

Saskwatch

I had very high credit balances on both gas and electricity. I requested a refund. They agreed to give £150 back from the electricity account 2 months ago but still not received. Can't get them on the phone. Still have high credit balances on both accounts. 

dali21

bristolleedsfan said:

dali21 said:

Bit worrying but UP is no longer appearing in switch comparisons.  Is there something going on we haven’t been told about?

Energyhelpline.com if tick this box  "Show me all generally available plans"  UP Just Up 20 Wk06 Direct v2 is top for dual fuel for my postcode, "This supplier has not made this plan available through us"

Maybe if not well informed about how to do whole of the market energy comparisons should refrain from posting ill-founded speculation, it was also the case in summer UP offering market leading tariffs not offering anything to switch via energy helpline, still offering £25 refer a friend though.

Two sets of results via most comparison sites

Filter plans

"Show me plans you can switch me to"

"Show me all generally available plans"

On Monday, UP was recommended as one of my top suppliers for savings but suddenly they have completely disappeared from all results whether dual fuel, gas or just electricity. 

To correct you, even with "Show me all generally available plans", UP does not appear in my top 35 results.  

I am not as you describe me, 'not well informed' but concerned.

bristolleedsfan

Re the above. just got quotes via Uswitch, trying different postcode regions when ticking box "include plans that require switching directly through the supplier" for dual fuel Utilty Point come top, Outfox the market second, same results as via energyhelpline.com