TeleTech... official MoneySavingExpert.com discussion

dollydiva

I wouldn't worry about the tests - they are really not that fussy. You will discover this when you meet some of your fellow trainees.

You will also discover that your training is sorely lacking: you will need to find out an awful lot for yourself or have a good knowledge already of tech issues - there are other techies who will help you, but you will find that is only when they can be bothered...or the advice is duff anyway.

They will stress the importance of 'customer care' and then when you are around 2 weeks into the job and taking calls, will then put you under tremendous pressure to get the callers off the line in under 10 mins, whilst still following their hopeless in-house software. This is impossible.

Ergo, you will be marked down for Quality cos you haven't followed the in-house software so that you COULD meet your time target...so you go back to following the software...then get lambasted from your Team Leader for being slow...and so you don't meet the Time Target....and either way, you are screwed and will not qualify for any of the Agent's Variable Pay that you could supplement your meagre wage with....

bexifer

I have had an email today inviting me to an interactive online meeting next week to give me more details of the position, and what the job entails.

Anyone else had this email?

Bex

destiny_star2006

i had this email last night aswell bex

spendingmad

Hi All I attended the online meeting last wendesday and it was quite informative the company seems ok, fairly professional, and it will suit me fine. I had a final interview thursday night and think it went ok my only problem was that they want weekend staff at the moment but i think if you pass everything they keep your name on file until suitable shifts come available.

Daymo7

This sounds right up my street. Have noticed the locations it specifies does not include my hometown of Birmingham. Does this mean I cannot apply. as cant see it really matters as you work from home anyway. Can anyone advise me please. Many thanks

destiny_star2006

No it doesnt matter as its home based!

Pink_elephants_n_lemonade

Hello everyone :hello:

Can anybody help? I've completed all the online assessments. Received workbooth cd today and everything runs a-okay. However, I'm having trouble booking a calendar slot - it won't allow me to click anywhere I did try LiveHelp, but they too are stumped. Any suggestions?

X Thanks muchly X

rach!_3

hi can anyone help me?
i have just done the workbooth assessment, and it says my laptop has failed because it only has processor speed of 797.4 MHz but i need 1GHz
but it actually has 1.6GHz
i want to do this but dont understand why/how its saying this. what can i do?
cheers
rach x

zoelouise88

i all i applied for this and have had an email asking me to download somthing but when i click it my security says its unsafe to proceed just wondering if it was ok to download? has evryone else had this?

Pink_elephants_n_lemonade

Hi Zoelouise88, was it asking you to download the hardware analyzer to begin the online assessment? If so, yes, that's fine to download, I had no problems anyhoo