Lidl poor Customer Service!!

Murphybear

Lemsip2017 wrote: »

Actually I do have some sympathy for toe2012 even though it's not right to secretly film staff. She didn't specify how she spoke to the store manager so don't make assumptions about what she actually said. Customer service is appalling in Lidl. Shop premises have expanded with no extra staff taken on. There will be one long queue on a single till that is opened and then a till assistant will announce that another till has opened. Yet that till isn't manned because she hadn't bothered to check if another member of staff is available. So customers will be waiting a while for another member of staff who could have been very busy at the other end of the store to come to that till. Queues build up in the Co-Op as well but at least the staff there have the decency to call a colleague to come to the tills before requesting customers go to that till.

The food in Lidl is not much cheaper than in other supermarkets because they are now stocking the same brands as the other supermarkets and not the much cheaper Eastern European and German brands. There are no self service tills and quick service tills with a maximum of ten items so if you go in there just to buy chocolate or bread you are stuck in a long queue with some of those in the queue ahead of you with a large trolley full. If you need to save money instead of shopping in shops with poor service stop wasting food as so many people do as they fill their trolleys thoughtlessly with bulk items instead of planning ahead and seeing what they can use up at home first.

Some of the new Lidl’s do have self service tills. My OH has always got questions to ask Lidl staff and without exception he has found the staff polite and helpful. No matter how busy they are they have always got time to help us. We do try and go when they are least busy so this may help.:).

We also find in the wilds of Devon that other customers are really friendly and if you only have a couple of items other customers will let you go in front of them.

hollydays

Lemsip2017 wrote: »

You shouldn't have to butter up staff just to get basic service. Just ask and if they are abrupt walk away without buying anything.

Lemsip2017 wrote: »

Actually I do have some sympathy for toe2012 even though it's not right to secretly film staff. She didn't specify how she spoke to the store manager so don't make assumptions about what she actually said. Customer service is appalling in Lidl. Shop premises have expanded with no extra staff taken on. There will be one long queue on a single till that is opened and then a till assistant will announce that another till has opened. Yet that till isn't manned because she hadn't bothered to check if another member of staff is available. So customers will be waiting a while for another member of staff who could have been very busy at the other end of the store to come to that till. Queues build up in the Co-Op as well but at least the staff there have the decency to call a colleague to come to the tills before requesting customers go to that till.

The food in Lidl is not much cheaper than in other supermarkets because they are now stocking the same brands as the other supermarkets and not the much cheaper Eastern European and German brands. There are no self service tills and quick service tills with a maximum of ten items so if you go in there just to buy chocolate or bread you are stuck in a long queue with some of those in the queue ahead of you with a large trolley full. If you need to save money instead of shopping in shops with poor service stop wasting food as so many people do as they fill their trolleys thoughtlessly with bulk items instead of planning ahead and seeing what they can use up at home first.

The Eastern European stuff is cheaper because it’s an inferior quality the multinationals are offloading onto eastern europeans.
The only people I see bulk buying in Lidl are restaurant owners.