New car, won’t honour price!

Manxman_in_exile

rickf - you first mention in post #7 that the car you thought you were buying would have made your wife's disabilities easier.


Why didn't you mention it in your OP as I suspect many posters here thought a £36k car was a bit of a luxury model rather, perhaps, than a modified one. I don't know if that is relevant or not, but why not explain the exact situation in the OP? Whether it's relevant or not, we don't know, as you haven't explained.


Also, is your wife's disability why you've used all your resources on a "£36k" car? Again, you've not explained.


I also think £6k "scrappage" is a bit unusual. Do you mean trade in?

Tom99

[FONT=Verdana, sans-serif]I am in a similar situation, £4k discount and £4k scrappage for my old car worth £100, still waiting delivery on mine.[/FONT]
[FONT=Verdana, sans-serif]Where in the T&C did it say the dealer could cancel the deal at any time as I will have to look at mine?

PS What make did you buy?
[/FONT]

rickf

Tom99 wrote: »

[FONT=Verdana, sans-serif]I am in a similar situation, £4k discount and £4k scrappage for my old car worth £100, still waiting delivery on mine.[/FONT]
[FONT=Verdana, sans-serif]Where in the T&C did it say the dealer could cancel the deal at any time as I will have to look at mine?

PS What make did you buy?
[/FONT]

It says on the sales paper work. Would expect it to be a pretty standard clause really. People are making out I was hoping they wouldn’t notice etc and that I am naive.. but we asked two different sales guys who asked their managers if both deals are acceptable, we got two different quotes with the deals on, so as far as we were concerned we had a legit, very good deal. Again the scrappage was fixed at 6k regardless of my car being worth barely anything hence why £200 to put it through MOT isn’t much, but that’s probably the value of the car and it may still fail as it’s so old and high mileage.

On carwow they even asked if I wanted to take advantage of the scrappage scheme, but they still say yes they made a mistake but they can’t honour the price.

Manxman_in_exile wrote: »

rickf - you first mention in post #7 that the car you thought you were buying would have made your wife's disabilities easier.


Why didn't you mention it in your OP as I suspect many posters here thought a £36k car was a bit of a luxury model rather, perhaps, than a modified one. I don't know if that is relevant or not, but why not explain the exact situation in the OP? Whether it's relevant or not, we don't know, as you haven't explained.


Also, is your wife's disability why you've used all your resources on a "£36k" car? Again, you've not explained.


I also think £6k "scrappage" is a bit unusual. Do you mean trade in?

I didn’t post to be judged, was after some advice on the general situation, so didn’t think it all that important why we wanted the specific car/spec.

It’s a fixed sum as it’s a scrappge scheme. The amount you get depends on the car you buy ie a it might be 1k on their little/basic car and 6k on a bigger car.

takman wrote: »

I think your quote naive to think they are paying you £6k for a car that they are going to scrap!.

How much is the car worth that you traded in?.

It’s a fixed sum as it’s a scrappge scheme. The amount you get depends on the car you buy ie a it might be 1k on their little car model and 6k on a bigger car.

They have offered a lower spec car that meets the original budget but that will take time to arrive and won’t have any of the features that make the car viable. Again I’m not aware of anything similar to the car. There is 1 second hand on auto trader in the UK, as the auto petrol is a new engine for the model. So whilst they are ‘willing to help’ they won’t budge on price.

wgl2014

Bear in mind that the scrappage scheme being offered at the moment isn't government backed and just comes from the manufacturer. I've been playing around with a few quotes on carwow and when the quotes are displayed it mentions the scrappage scheme but with the proviso that this is instead of any other discounts.
It's poor from the dealer that they gave you an inaccurate quote.

Can you get your original car back and get it fixed?

It also strikes me that if the car you have ordered is so unusual it will not be in high demand, if the dealer is likely to be stuck with it depreciating on thier forecourt they may suddenly find they can give you a bit of extra discount if you do tell them to cancel!

MataNui

Unfortunately there isnt much you can do. You can have your deposit and px back (since they still have the PX) and walk. Its not good for them either since they will lose a fortune on the car you ordered. You pay a huge premium for extras that although they make make a car more saleable they add next to nothing to the value used.

Pretty much 100% sure they will be expecting you to stump up the extra and take the car so when you walk in and ask for your deposit and PX their attitude may change to be a bit more accommodating to meeting in the middle. Though from what you have sid it sounds like you cant really afford this car anyway so you are probably best cutting your losses. Get your money back and let the feeling that their mistake will also cost them more than its cost you make it feel a little better.

arcon5

Pay to mot the car you traded in. Couple hundred quid is nothing for an mot.
Then start your search again with a fresh mind.

Herzlos

MataNui wrote: »

Unfortunately there isnt much you can do. You can have your deposit and px back (since they still have the PX) and walk. Its not good for them either since they will lose a fortune on the car you ordered. You pay a huge premium for extras that although they make make a car more saleable they add next to nothing to the value used.

Exactly. I'd walk away and buy another car, or play it a bit cheeky and see what the car you've ordered goes on the forecourt for it and buy it then at a further discount.

With the money you were going to spend, you should have pretty good pickings of the car market. If you really need that exact spec, then you need to decide if it's worth paying the difference for. I bet you don't, though.

What's the car & spec?

Tom99

[FONT=Verdana, sans-serif]Car dealers are haggling every day, they did not make a mistake when you ordered the car and knew very well the deal they offered you. Every dealer using CarWow was probably awash with subsequent request to see if the manufacturer's scrappage could be added to the cash deal and you will have signed an order clearly stating the balance to pay after your £6,000 trade in.

[/FONT] [FONT=Verdana, sans-serif]Its little short of fraud to try and worm out of that deal on the back of T&C. What were your rights to cancel the deal and walk away with your deposit refunded? I bet there were none. Is there any way you can claim the contract is 'unfair' because it is one-sided?

[/FONT] [FONT=Verdana, sans-serif]Has the acceptance of your old car partially fulfilled the contract and does that help in anyway?

[/FONT] [FONT=Verdana, sans-serif]My experience of CarWow offers is that most dealers will reduce or remove the cash discount when you mention scrappage but some will maintain the full discount, I am sure none of them misunderstood that question.[/FONT]

IamNotAllowedToUseMyName

The OPs comment about believing that there were two separate offers and the dealer had deliberately constructed the deal in a certain way is important.

The scrapage scheme is essentially a sop from the manufacturers to Government to stop them getting regulated. It might be fully funded by manufacturers or it might require that dealers contribute, but the buyer is not to know this, so it is not unreasonable for a buyer to believe that it is fully funded by the manufacturer so the fact that there is then an ample discount by the dealer out of their own pot is not unreasonable.

Secondly, although the deals may have had small print, by making the offers, twice, in the full knowledge that these restrictions were in place, the buyer is quite entitled to believe that that element of the offer has been deliberately overridden by the dealer. The dealer is in possession of all the facts and has made the offer freely. He can't then turn round later and say they've made a mistake so they are going to charge a higher price without breaking the contract. I'd assume that the dealer is free to walk away from the sale, but he cannot onesidedly change the contracted terms of the sale based on his mistake.

So my tests are: was the offer clearly made and was the buyer reasonable in his interpretation of the offer. I'd say yes. Even if the discount is eye-wateringly high, in the circumstances presented, it is not unreasonable. If there is ambiguity, the consumer is king, in this case there is an offer with two discounts offered despite the individual terms suggesting they are not supposed to. The consumer believes that the dealer did this knowingly and is entitled to believe that the offer actually containing the two schemes effectively overrides the contradictory terms advertised.

In fact, "it's too good to be true" is not a defence is something I used successfully at ASA recently in a complaint. I have the infamous health insurance which used to have such offers as virgin Active for £9/month, 40% off discounted holidays from Mark Warner (meaning we took holidays for around 40% of full price - 60% discount) free entry to Cineworld for a year, Champney's for 25% of normal price - all at the same time, so too good to be true offers are actually a part of the normal landscape that the consumer deals with every day.

motorguy

consumers_revenge wrote: »

ok they might have got it wrong.


but your starting out looking at a 36k car and you've bought a temporary car? scrapping and worrying about £200 to get the old one through and wont by a car for the misses replacement or fix it.


Phrase is champayne tastes with beer money...


Christ! 1st world problems.....

What planet are you on??

The guy was offered a decent deal on a car he was buying for CASH.

How on earth is that champagne tastes for beer money??

Get over yourself.