Outfox the Market reviews: add your feedback

Biscuit_Tin

ogwellian wrote: »

I had my switch blocked.

Sent a faster payment for arrears and enough to put me in a month's credit. It was credited yesterday.

Last night they posted a new bill dated 29th December which is vastly overestimated and put me debit again.

My previous switch was blocked and then cancelled. Done a new one with BG, I expect that will get blocked too.

Doing the same thing, and expecting a different outcome? :cool:

If you are aware of an issue, you need to address that issue first

Biscuit_Tin

Billy_the_fish wrote: »

Thats a bit over the top mate.

When changing supplier, it can drag over an actual DD period for payment. Thats why final readings are asked for from new supplier so old supplier can then bill you for unpaid energy (If your not in credit) OFTM customers all pay for their energy upfront i.e. you paid your 1st DD to OFTM within a couple of days of joining them.
So unless you really under cooked your figures when getting a quote and joining then £39 sounds a reasonable figure as a final bill and is no reason for a supplier to block a switch.

Trashing a credit rating?!?!?!?!? :rotfl::rotfl:

I very much doubt that.
Where on earth are you getting your info from???

My earlier response was based only on my interpretation of the information you supplied then. I'm not a mind reader, sorry.

You said you owed them £39

Biscuit_Tin

Billy_the_fish wrote: »

According to OFGEM, £30 compensation is paid for each problem.
https://www.ofgem.gov.uk/publications-and-updates/consumers-receive-automatic-compensation-switching-problems

Unless I've missed something, these are only proposals at this stage. I don't think that this is intended to apply where a supplier blocks a switch request on the basis of one of the permitted reasons for doing so

As it's the new supplier that is supposed to totally manage any switch request, presumably it is the new supplier that has to pay the £30 referred to?

Billy_the_fish wrote: »

So you need to officially send a complaint. Then, when they havn't responded formally within a couple of weeks, re-send the complaint with a reminder of 8 week resolve or deadlock.
Then you can take the matter to Energy Ombudsman and then OFGEM.

Yes, that is the correct approach if any customer has any cause for complaint with their energy supplier, especially if it cannot be instantly resolved via a quick call

Billy_the_fish

Biscuit_Tin wrote: »

My earlier response was based only on my interpretation of the information you supplied then. I'm not a mind reader, sorry.

You said you owed them £39

Did i?
Read the thread and the people reponding.

Im not the one complaining, my issues with OFTM are in order from my side, not theirs though.

Billy_the_fish

Biscuit_Tin wrote: »

Unless I've missed something, these are only proposals at this stage. I don't think that this is intended to apply where a supplier blocks a switch request on the basis of one of the permitted reasons for doing so

As it's the new supplier that is supposed to totally manage any switch request, presumably it is the new supplier that has to pay the £30 referred to?

And the new supplier can only make the switch happen if the previous supplier has no objections.
These objections have clearly been mis-used in the past by suppliers to stop consumers making a switch smoothly.

So again, not really sure what your line of thought is really or where your getting your info from, unless your just making it up as you go along.
I just think the advice and comments your making are unhelpful and not conducive to the situation that many OFTM are currently going through.
If your not an OFTM customer, then your even more likely to not really understand whats been going on.

Im on fixed tariff but my DD has changed from £60 to £85 to £95.
I cancelled DD and am awaiting a formal response to my complaint before setting up DD with them again.
I have only 5 months left with them, but had £172 credit.
Last payment they took from my credit was £77.

No email from them explaining any of this. In fact i think ive been removed from their mail outs as ive received no emails for around 10 days from them, whilst i see others are still being badgered with various DD amounts in multiple emails making it incredibly confusing to say the least.

If they cant get basic email info correct, how on earth are they going to get their banking figures correct?

bigpaul66

customer service with these guys is a joke. i not going to spend hours on the phone(DO THEY EVEN HAVE A PHONE NUMBER?) to be fobbed off by an arrogant customer service rep. They don't answer emails and the live chat seems to be off most of the time or takes them 30 mins to answer a question.

Have now switched both gas and electric, my account is still two months in credit and they want to take the first large winter payment next week. i may get it back at some future point.
SO HAVE JUST CANCELLED MY DD

jiggy2

ogwellian wrote: »

I had my switch blocked.

Sent a faster payment for arrears and enough to put me in a month's credit. It was credited yesterday.

Last night they posted a new bill dated 29th December which is vastly overestimated and put me debit again.

My previous switch was blocked and then cancelled. Done a new one with BG, I expect that will get blocked too.

where did you get the bank details from to do the faster payment? thanks

bigpaul66

Tried to send them two emails to different addresses saying i have cancelled my dd and demanding a final bill. Both were pinged back by gmail as unable to deliver .

Carltonbp

I've had a look at the site, but I can't see how to make an additional payment? Can someone take pity on me and tell me how.

I'm currently about £15 by my calculation ahead but I'm eating into that all the time with my usage and I'm not sure when the change over is gonig to be to Engie. I don't want to be messed around like so many by OFTM saying they were in debt. I rue the day I thought moving to them would be a good idea.

Thanks

jiggy2

Carltonbp wrote: »

I've had a look at the site, but I can't see how to make an additional payment? Can someone take pity on me and tell me how.

I'm currently about £15 by my calculation ahead but I'm eating into that all the time with my usage and I'm not sure when the change over is gonig to be to Engie. I don't want to be messed around like so many by OFTM saying they were in debt. I rue the day I thought moving to them would be a good idea.

Thanks

If you go on live chat - they will give you the BACS details to make the payment.