Outfox the Market reviews: add your feedback

Petemac

Hi first post have just joined often only took about five mins and I should save £20 a month they have said it will take 3 weeks and am waiting for confirmation email will update when I have more news

Petemac

Have received email with dates for my switch, first payment, first meter reading and the link to set up my account which I have done whole thing has taken about an hour hopefully will keep going so smoothly will update again when I have more news ��

busybee100

I've just been declined a refund on my account which is £150 in credit. The dd is set at £51 while I'm averaging £32 usage. I was happy to let it mount up in case they have cashflow problems but did expect it to be refunded on request. It's not a problem for me but for anyone with limited funds I think this company may be one to steer clear of.

dennis_hough

My switch from EON to Outfox went well and was easy and quick. I have not had one issue with them and I would recommend you switch to them NOW.

Berwynview

busybee100 wrote: »

I've just been declined a refund on my account which is £150 in credit. The dd is set at £51 while I'm averaging £32 usage. I was happy to let it mount up in case they have cashflow problems but did expect it to be refunded on request. It's not a problem for me but for anyone with limited funds I think this company may be one to steer clear of.

We have twice had our credit refunded from Outfox. We did have to chase them up several times but we did get it back eventually. I'd ask them again for a refund.

steve900

They owe me £37 from when I moved. My understanding is they need to give £30 compo then another £30 compo so will see what happens.

Seejuu

Ombudsman said:

Remedy 1 Remedy: Comment: send you a direct payment of £60 for the failure of Regulation 6D for failing to refund your credit balance;

Remedy 2 Remedy: Goodwill Comment: send you a direct payment of £50 as a gesture of goodwill for the shortfalls in customer service and the inconvenience caused.


Today 06 Feb email from [EMAIL="Complaints@foxglove.energy"]Complaints@foxglove.energy[/EMAIL] saying they accept the Ombudsman's decision and are sending me £110. Must keep an eye on my bank account
07 Feb 2020 All money safely received.

antboots

Just wanted to put a quick review on after seeing how bad a rating OTM got on comparison review and being so low.
I had a smooth switch over other than OTM adjusting the readings I gave to give themselves a few extra pennies/pounds.
Since then I've had nothing but good communication with them, either via email or usually via the chat.
Whenever I see a better priced new product with OTM I've had a 3 minute online chat with them and switched over with no problems.

glider3560

glider3560 said:

I switched to Outfox the Market last month. No problems so far. Needed to contact them twice, both emails responded to quickly with accurate replies.

Yes, they have a 70-30 split on the monthly payments, but you know that upfront when signing up (the 70% winter payment is still cheaper than my old gas and electricity suppliers combined, who were the cheapest when I switched to them last year).

They very quickly agreed the electricity final reading with my previous supplier, just waiting for the gas sorted now.

It was all going so well.  My payments were scheduled for the 17th of each month.  Contacted them and asked to move this to the 1st.  They said that would be done with effect from 1st March.  Today (7th February), they've debited the monthly payment from my account - that's neither the 1st nor the 17th.

[Deleted User]

Outfox the Market (Foxglove energy) have given excellent help, advice and support over the past few months as I have been trying to resolve a dispute I had with my previous supplier. Using the "On line chat" facility made communications simple and I got a hard copy of the chat afterwards that was invaluable when discussing the problems and details with my previous supplier. Not only did Outfox answer my questions at the time but they also proactively checked on progress and warned me when my previous supplier went "off the rails" again! Thanks to OTM I got the problem sorted.
If I could give 20 out of 10 I would. Well done Outfox the Market! (And 0/10 to T***k energy)