Orange to close "Your Account" online on 29th December 2017

LCR

Orange Your Account closes on 29th December
You won't be able to access Your Account after this date.

http://ee.co.uk/help/help-orphan-pages-/orange-your-account-closure

So it's back to paper bills for Pay Monthly (online only) customers from then on!


Text services available to manage your account:

(Pay Monthly)
http://ee.co.uk/help/accounts-billing-and-topping-up/sign-up-and-manage-your-account/my-ee-account-help/text-service-for-pay-monthly#orange

(Pay As You Go)
http://ee.co.uk/help/accounts-billing-and-topping-up/pay-as-you-go-top-ups/text-services-pay-as-you-go#orange

(Pay As you Go) - Add-ons
http://ee.co.uk/help/my-account/pay-as-you-go/pay-as-you-go-add-ons#orange

pmduk

Are there many Orange customers left?

d123

pmduk wrote: »

Are there many Orange customers left?

I suppose I am, I’ve still got an old Orange OVP Virgin sim that is still live.

Mister_G

Yes, my wife is. She started with them in 1993 and has had a PAYG ever since.

Even though she only makes one call a year to keep it active, it still seems to work ok.

pmduk

I suspect there are so few customers that EE are "encouraging" them to move over to their probably more expensive tariffs

Jon_01

The system Orange used to run on is being retired at the end of the year, so I'm guessing that they'll have to get everyone transferred to EE at some point. I image a lot of people with very old accounts (VOP for example) aren't going to be too happy....

AndyPK

Well I did a new landline deal with EE 2 years ago and I got this message yesterday.

eDicky

d123 wrote: »

I suppose I am, I’ve still got an old Orange OVP Virgin sim that is still live.

Me too, zero charges unless used, useful as emergency backup worldwide (but never used). I received no notice about this so the news is appreciated, I wonder if the end is nigh..?

J_B

Jon_01 wrote: »

The system Orange used to run on is being retired at the end of the year, so I'm guessing that they'll have to get everyone transferred to EE at some point. I image a lot of people with very old accounts (VOP for example) aren't going to be too happy....

VOP=OVP presumably?

Are you surmising that they will be stopping OVP contracts?

Jon_01

J_B wrote: »

VOP=OVP presumably?

Are you surmising that they will be stopping OVP contracts?

I really must read what I type before hitting post! Yes, OVP.

I can't see how they can continue with the old legacy accounts. They can't be moved to EE.
They've ended accounts before by giving 30 days notice, I would think all the old accounts will get a text saying their ending on a given date, with an option to switch to an EE payg or request a pac. . .

System

Jon_01 wrote: »

I really must read what I type before hitting post! Yes, OVP.

I can't see how they can continue with the old legacy accounts. They can't be moved to EE.
They've ended accounts before by giving 30 days notice, I would think all the old accounts will get a text saying their ending on a given date, with an option to switch to an EE payg or request a pac. . .

Can't they just migrate them all to the T-Mobile/EE billing platform?