Capital One Card Rejected

Phantom_Flan_Flinger

Guy I spoke to on their CS said to try sometime after 4pm.

Fenella

I have had my card refused today and twice previously.
I got through to a recorded message that said they were having technical difficulties.
Could it be that they cannot cope with so many new people having joined because of the promised 4% cashback foir the first three months?
If that is the case they should stop advertising -as well as TV adverts their posters are everywhere. I have been to the West End (London) today and the walls of Bon Street tube station are plastered with ads. for this card.

Gorgeous_George

Mine was also refused this morning (ar M&S) but I'm out of the 4% cashback period. I used my GE Money card but that is being withdrawn in November.

So, I'm looking for another card ready for Christmas.

GG

Bloke_with_a_simple_life

This is substandard service - but at sub-market price (4% cashback) should you exepect any difference?

4% cash back or not - when you go out and use your card, you need assurance that there is the reliability and service you need.

If some one offers you 4% off - expect to get 4% off everything! The price, service and reliability! They must be losing money - so have to make it up else where, e.g. by providing poor service and not letting you transact against the card - and there by saving themselves money.

As fenella says (http://forums.moneysavingexpert.com/showpost.html?p=6548138&postcount=13) - why should they be allowed to advertise a card that they cannot support?

N9eav

Mine got refused in Tesco on Saturday. No back up card with me, so had to leave the stuff behind. I was spitting mad.... Phoned customer service and chewed the girl out something rotten. Demanded compensation for my wasted time..... Wonder if I will get anything????

jules888

I won some vouchers from e bay yesterday morning ,tried to pay by paypal with capital card,rejected,so used other one,that was ok.Didnt bother ringing up.
Last night bought a dvd on internet and worked ok,so hope no more troubles!We are near end of cash back anyway!

KDH_2

Good to see this is happening to others as well - mine's been OK in shops using PIN but has been rejected several times on the web - started on Thurs evening - a purchase through Play.com seemed OK last night

Could be linked to Cap 1 's web site trouble earlier in week when recent transactions weren't showing for several days?

djbd1973

Just did a transaction through Amazon about half hour ago and it worked fine for me using my Capital One card.

gt94sss2

Fenella wrote: »

Could it be that they cannot cope with so many new people having joined because of the promised 4% cashback foir the first three months?

Very unlikely.

It will just be a temporary technical problem somewhere - these happen to all credit card companies from time to time and sometimes even the entire UK VISA or Mastercard system goes down - affecting cards issued by everyone..

Regards
Sunil

Gorgeous_George

Bloke_with_a_simple_life wrote: »

This is substandard service - but at sub-market price (4% cashback) should you exepect any difference?

4% cash back or not - when you go out and use your card, you need assurance that there is the reliability and service you need.

If some one offers you 4% off - expect to get 4% off everything! The price, service and reliability! They must be losing money - so have to make it up else where, e.g. by providing poor service and not letting you transact against the card - and there by saving themselves money.quote]

I don't think for one moment that Cap One are losing money be offering 4% cashback. More likely to be breaking even or making a slight profit.

My 4% period is over so I will wait for the cashback and then cancel the card.



GG