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MSE News: BT gives broadband customers free speed upgrades and extra cloud storage

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  • john-306
    john-306 Posts: 722 Forumite
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    jem16 wrote: »
    I recontracted after my speed increase and it stayed at 80/20.

    Post on the Community forums. BT staff there are much more useful and helpful.

    To be fair, the BT increased speed email does say in the small print,


    These broadband boosts are based on the monthly broadband and calls price we believe you to be paying in September 2017. These broadband boosts may not be available to you if your contract has changed during or since September 2017.

    But that's not what the CS Advisor said when I agreed a continued contract.
    I'm in the process of moving away anyway now as still in 14 day period to cancel
  • n1guy
    n1guy Posts: 685 Forumite
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    I got the upgrade cloud storage, Now have 200GB I don't use. No speed increase sitting with 55/10 even though my line can handle 82 down. I phoned them and they didn't seem to know why I didn't get the speed increase.
  • boatman
    boatman Posts: 4,699 Forumite
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    n1guy wrote: »
    I got the upgrade cloud storage, Now have 200GB I don't use. No speed increase sitting with 55/10 even though my line can handle 82 down. I phoned them and they didn't seem to know why I didn't get the speed increase.
    The increases are still ongoing I believe.
  • boatman
    boatman Posts: 4,699 Forumite
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    Has everyone had their upgrade?
  • n1guy
    n1guy Posts: 685 Forumite
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    boatman wrote: »
    Has everyone had their upgrade?

    Nope. I got told it would happen before end of November, never happened. So I used the price increase to leave.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    boatman wrote: »
    Has everyone had their upgrade?


    No as it was never offered .
    Line not capable of an upgrade .
  • poppasmurf_bewdley
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    BT keep telling me of their generosity in giving me an extra 500Gb of cloud storage to go with the 500Gb of cloud storage I already have.

    Problem is that I don't want, need or care about 1000Gb of cloud storage. I don't even want 10Gb.

    But it would be nice if they reduced their prices instead of offering unwanted goodies.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • jem16
    jem16 Posts: 19,406 Forumite
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    boatman wrote: »
    Has everyone had their upgrade?


    I have. Was on 55/10 and now on 80/20.
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