Faulty laptop?

Warwick_Hunt

Fosterdog wrote: »

And I told you in posts 7 and 9 that is not the case, either they accept it is faulty and OP demands their rights under the Consumer Rights Act or they don't accept that it's faulty and send OP packing to prove it themselves.

It is the case, but we'll see once he takes it back.

Hoogle

flickering will almost certainly be caused by windows update and installing intel graphics and any nvidia updates. intel hd graphics built into cpus updating can cause screen to flicker even if your not actually using intel display.

Green dots tend to be dead pixels or slight sticking of the led screen usually wiping over with a microfibre cloth will resolve that. however if in doubt exchange it

[Deleted User]

I’ve already tried updating both drivers but that never fixed it, it still flickers once every 30 mins.

[Deleted User]

just an update, going to take my laptop back to curry's later on today with the original box and proof of purchase. going to show them the video of the fault with my laptop, the fault is only intermittent but the screen still should not be flickering and there shouldn't be green dots on the screen which im guessing are dead pixels

[Deleted User]

just another update, I took my old laptop into currys pc world they saw it doing the flickering on the screen and replaced it with a new one no questions asked.

unholyangel

Thanks for the update OP. Glad you got a satisfactory outcome without the hassle!

McKneff

[Deleted User] wrote:

the flicking screen has come back again and ive just recorded a video of it. would this be alright to show one of the staff in currys? I only want a replacement I dont really wanna have to send it off for a repair.

You dont have a choice.
The retaier has the choice to repair, refund or relace.
It is up to them to choose which is most cost effective.

Edit...
Ive just seen your update above. Well done but the above is still consumer law for future reference

Rainbowgirl84

McKneff wrote: »

You dont have a choice.
The retaier has the choice to repair, refund or relace.
It is up to them to choose which is most cost effective.

Edit...
Ive just seen your update above. Well done but the above is still consumer law for future reference

The retailer doesn't get to choose in the first 30 days of ownership.

Fosterdog

Warwick_Hunt wrote: »

It is the case, but we'll see once he takes it back.

Oh look, they did swap it without insisting on a repair, who would have guessed.

Thanks for the update on this, it’s always good when someone comes back to show how an issue gets resolved. Hopefully the new one will work well for you. Did you opt for a like for like replacement or choose something else instead?

[Deleted User]

they just replaced it without any questioning of sending it off for repair,ive also brought a cooling pad which should help keep it cool while gaming.