Post Office* Online Saver account - useless

pafpcg

eskbanker wrote: »

Every weekly schedule I've ever seen involves a payment being made on a certain day of the week (e.g. every Tuesday) so I can't visualise any other workable definition....

I can confirm what Eskbanker has suggested - the Post Office Saver weekly direct debits are taken on the same day every week. From my recollection, the day-of-week is based on when the first payment is taken; when the first DD payment was taken from my Co-op account it was a Thursday - subsequent payments have also been on a Thursday.

(Note of caution if you're using a weekly DD to fulfill the Co-op Reward requirements: in the last year, one DD payment was not made on a Thursday - it was delayed until the following day. To guard against this happening this February when the last day is a Thursday, which would mean only three DD payments in the month, I've already made an extra one-off DD payment from my Co-op account to ensure there'll be the required four.)

Stubod

..the Post Office on-line accounts and access to has always been an pile of poo...loads of previous posts on this subject.

After my own experience of their terrible service I would not touch them with a barge pole regardless of their interest rates....but that's just me....

Nick_C

Stubod wrote: »

..the Post Office on-line accounts and access to has always been an pile of poo...loads of previous posts on this subject.

After my own experience of their terrible service I would not touch them with a barge pole regardless of their interest rates....but that's just me....

But people aren't using these accounts for the interest rate!

dcs34

eskbanker wrote: »

Surely even with the Post Office's eccentric modus operandi, that 'quarter of a month' definition makes no sense as such periods would obviously not equate to actual weeks (except for 3 months out of every 48).

Fair point, I was just concerned whether weekly truly meant every 7 days, or every 365/52 days... either way I should be guaranteed at least 3 payments per month... :T

badger09

Stubod wrote: »

..the Post Office on-line accounts and access to has always been an pile of poo...loads of previous posts on this subject.

After my own experience of their terrible service I would not touch them with a barge pole regardless of their interest rates....but that's just me....

I have been one of many posters who regularly point out the shortcomings of PO online savings accounts

Nick_C wrote: »

But people aren't using these accounts for the interest rate!

I would say that is true of every regular poster on here, myself included

dcs34 wrote: »

Fair point, I was just concerned whether weekly truly meant every 7 days, or every 365/52 days... either way I should be guaranteed at least 3 payments per month... :T

I too can confirm that my weekly DD taken on Mondays fulfills the Co-op's requirements:)


By way of balance, I made a successful withdrawal this week, on first attempt:T so my cash has served its purpose by visiting PO and is now happily back with Co-op, having collected £4 pm.

Steven100

Rubbish online banking. It look over 5 weeks before I could access my new account, whilst I waited for a succession of letters sent with ID's and passcodes.
Then when I try to use online banking to make a payment, they need to send another damn letter with another code!!

What is the point of online banking, if it involves waiting for letters by post??

Totally useless; will be opening a 21st century online account, and closing down this joke of a service from the post office / bank of Ireland.

glaister

Is it still possible to set up a regular DD to a PO savings account?

I tried to set one up today, but when I click the 'Next' button, nothing happens. The 'Next' button works when making a one-off payment (tried in multiple browsers).

Am I missing anything obvious, or is it just one of the many problems with the PO online platform?

Nick_C

glaister wrote: »

Is it still possible to set up a regular DD to a PO savings account?

I tried to set one up today, but when I click the 'Next' button, nothing happens. The 'Next' button works when making a one-off payment (tried in multiple browsers).

Am I missing anything obvious, or is it just one of the many problems with the PO online platform?

You need to use a date that is sufficiently far in the future for the first payment to be set up. Try 18 March.

soulsaver

Nick_C wrote: »

You need to use a date that is sufficiently far in the future for the first payment to be set up. Try 18 March.

10 working days in advance.

Not unusual in itself... What is totally incompetent is that their system doesn't tell you that.. or give you a calendar/date selection boxout that only shows eligible dates.. or even an error message to remind...

glaister

Thanks for the answers - the option to pick a date wasn't even showing up for me so showed I was missing something. Tried on a PC instead of a Mac and it worked.