Offer £250 to switch to Clydesdale, Yorkshire or B

sturgeon

This account switch has been a pain for me. Took days to be able to login properly and I still can't login online, i'm definitely entering the right details. Who has a customer number on them handy at all times? The app works fine...

Anyway, I've now today setup the DD's, and arranged the minimum £1k transfers for the next few months. Got my debit card too. However, my switch was arranged for the 1st Nov and it doesn't appear to have worked-my old account was a Smile Bank account, however using their app the account still looks normal plus I tested a transfer of 50p and it went into that account fine. I thought that payments to the 'closed' account were automatically forwarded, this suggests the old account isn't closed?

I phoned B to be told to call back Monday. I 100% filled in my other bank account details online and requested a full account closure so not sure what has happened.

datlex

Sad this has been withdrawn. Website crashed when I put in application, could not get back on as would not recognise details. When spoke to them on the phone they said they needed me to take in ID. Due to working hours I could not get into branch until yesterday, when I found the offer had been withdrawn. (Have not progressed with opening the account at this time.)

youngretired

I'm guessing 2 DD's to different Tesco accounts (so 2 mandates) qualify for the bonus, as nowhere on the T&C's does it state different companies? I know this facility is being withdrawn in April 2018 and only need to keep till bonus paid.

garetheightfour

Yes, these guys are clueless - finally got through to be told I was not eligible for something I signed up to, asked to close my account they say i have visit a branch - not one for 200 miles...

Katiehound

Deleted_User wrote: »

Be interested in their reply. I too put in a date after the 17th, I didn't see anything to say I had to do it earlier, just had to be at least working 7 days.

I was told yesterday (on phone) that the latest date for the switch is Nov 17th and the earliest they could do was Nov 14th. I assume that is for the bonus to be paid... well, that's what most folk are chasing!

They are working today but don't know the hours- would be worth a call
This is the number I have used most often: [URL="tel:08004561247"]0800 456 1 247 [/URL]

Jeems

datlex wrote: »

Sad this has been withdrawn. Website crashed when I put in application, could not get back on as would not recognise details. When spoke to them on the phone they said they needed me to take in ID. Due to working hours I could not get into branch until yesterday, when I found the offer had been withdrawn. (Have not progressed with opening the account at this time.)

If you started the application before they pulled the offer, and you/they have record of it, they will honour it. I needed to verify address via a confirmation code they sent me. It only arrived today but customer service said its fine and I'll still get the bonus. Did the switch with me over the phone.

ToTo_Man

sturgeon wrote: »

This account switch has been a pain for me. Took days to be able to login properly and I still can't login online, i'm definitely entering the right details. Who has a customer number on them handy at all times? The app works fine...

Anyway, I've now today setup the DD's, and arranged the minimum £1k transfers for the next few months. Got my debit card too. However, my switch was arranged for the 1st Nov and it doesn't appear to have worked-my old account was a Smile Bank account, however using their app the account still looks normal plus I tested a transfer of 50p and it went into that account fine. I thought that payments to the 'closed' account were automatically forwarded, this suggests the old account isn't closed?

I phoned B to be told to call back Monday. I 100% filled in my other bank account details online and requested a full account closure so not sure what has happened.

I experienced a similar problem in that I could access my B account through Clydesdale Internet Banking (http://www.cbonline.co.uk/personal/ways-of-banking/internet-banking/internet-banking-pre-login) but not B Internet Banking (https://apps.cybonline.co.uk/cyb/authenticate/b?client_id=b_web&response_type=token&redirect_uri=https://hello.youandb.co.uk/cyb/bapp/authentication?applyFor=IM136&scope=30), despite entering the exact same login info. After a few days of frustrating troubleshooting I flushed out my web browser's cookies and now I can log in to B internet banking successfully.

roxy28

I have a switch date for the 15th, so do they start the process 7 days before and on the 15th it should be complete.

Nicholas

roxy28 wrote: »

I have a switch date for the 15th, so do they start the process 7 days before and on the 15th it should be complete.

They start the process 7 working days before.

roxy28

Nicholas wrote: »

They start the process 7 working days before.

Ok thanks for that