Monarch Airlines stops trading - latest info and your rights

pontysteve

Thanks for your reply again. Yes - my e-mails all say the same at the bottom 'this is an automated e-mail...'. I never queried the fact that the ATOL certificate wasn't attached as I hadn't noticed. Maybe they updated their e-mails prior to ditching the ATOL?


I am hoping that the fact that I have yet to receive the claims e-mail is down to the fact that they are working in chronological order. After all, our flight bookings were made less than 2 weeks prior to ATOL being dropped. I just hope that our bookings will be picked up by the reviewers for claims in due course.

Former_MSE_Andrea

pontysteve wrote: »

Thanks for your reply. All three bookings were made between 2nd & 4th December 2016 - just after they released new flights into Spring 2018. I have checked all three a-mails and they are the same - no PDF attachment, and no ATOL red box/signature at the bottom of the e-mail.


All three flights were booked direct with Monarch via their website - so were all the flight bookings ATOL protected? I'm confused - was the ATOL protection something that you paid for within extra's, or was it automatically included as part of any direct booking? I assume that payment method didn't impact on whether they were covered by ATOL or not - all were paid via Paypal on credit card. I will just have to wait until tonight and then contact them.

Hi pontysteve

This part of our guide may help:

What if I can't find my Atol certificate

leylandsunaddict

pontysteve wrote: »

Thanks for your reply again. Yes - my e-mails all say the same at the bottom 'this is an automated e-mail...'. I never queried the fact that the ATOL certificate wasn't attached as I hadn't noticed. Maybe they updated their e-mails prior to ditching the ATOL?


I am hoping that the fact that I have yet to receive the claims e-mail is down to the fact that they are working in chronological order. After all, our flight bookings were made less than 2 weeks prior to ATOL being dropped. I just hope that our bookings will be picked up by the reviewers for claims in due course.

Does that grey box have the Atol logo in it, under the Monarch logo?

I doubt they changed them prior. Even if they took the Atol logo off the email the attachment would still be there to comply with the Atol regulations.

All claims forms should be received by email by the end of today. If you don't get one and you're on Twitter you can send the CAA a DM and they'll look into it.

leylandsunaddict

MSE_Andrea wrote: »

Hi pontysteve

This part of our guide may help:

What if I can't find my Atol certificate

Is can't find it the same as never having received one? Lot's of people won't be able to find it because they never printed it and they've binned their email.

pontysteve

Thanks Andrea - yes. I've seen that. As stated before I simply cannot understand why our bookings wont be ATOL protected, as they seem to fall within all the required criteria.


Failing ATOL for any reason, we will file Section 75 claims with our credit card. We have already made one for our most recent booking this July.


As you can tell - we were regular customers of Monarch. Sad to see them go, as they were a very good airline and served us well over the years. Our dealings with trying to arrange refunds is nothing compared to the staff that were made redundant are going through.

bradders1983

It isnt the end of 11th October yet, if you dont have it by first thing in the morning and you have checked your Junk inbox, either ask them on Twitter or ring them and press Option 3. Ignore the bit which says its only for people who are abroad, it will put you through to someone.

bagand96

Failing ATOL for any reason, we will file Section 75 claims with our credit card. We have already made one for our most recent booking this July.


As you can tell - we were regular customers of Monarch. Sad to see them go, as they were a very good airline and served us well over the years. Our dealings with trying to arrange refunds is nothing compared to the staff that were made redundant are going through.

If you paid with a credit card then Section 75 is your claims route in any case. Even people ATOL protected are being told to claim via Section 75 with their card company.

Get on to them. They’ll probably try and stall you at first with ATOL but stay firm that you want a Section 75 claim as they remain jointly liable for the transaction.

Many others are sad to see them go as well... the UK’s oldest airline brand.

CROSSY_GY

There seems to be a few questions regarding 'extra costs incurred' and whether we are entitled to refund/compensation for this, mine is a prime example....I booked a package deal through teletext holidays and was due to fly out with Monarch from Birmingham on Monday 2nd Oct at 14:00hrs, upon hearing the news at 05:00am in the morning I preceded to try and book alternative flights so my family wouldn't miss out on their holiday that they'd be looking forward to for the last 10 months (as it wasn't a Monarch package deal the Hotel booking still stood with Teletext), Teletext have agreed to refund me the original flight costs but what about the additional £350 I had to pay for the new flights which were the following morning from Leeds/Bradford plus the fact that we lost a day of our holiday.

Any info appreciated.

bradders1983

CROSSY_GY wrote: »

There seems to be a few questions regarding 'extra costs incurred' and whether we are entitled to refund/compensation for this, mine is a prime example....I booked a package deal through teletext holidays and was due to fly out with Monarch from Birmingham on Monday 2nd Oct at 14:00hrs, upon hearing the news at 05:00am in the morning I preceded to try and book alternative flights so my family wouldn't miss out on their holiday that they'd be looking forward to for the last 10 months (as it wasn't a Monarch package deal the Hotel booking still stood with Teletext), Teletext have agreed to refund me the original flight costs but what about the additional £350 I had to pay for the new flights which were the following morning from Leeds/Bradford plus the fact that we lost a day of our holiday.

Any info appreciated.

You wont be able to get anything off anyone for those, sorry.

Ive lost two days of my holiday by booking something else, just going to have to suck it up and suppose be thankful you havent lost the lot.

pampam

I haven't received my ATOL claim form for the package holiday I booked with Monarch.

Can I claim Credit card Section 75 refund even though I am actually covered by ATOL?

It would be much easier than waiting for and completing ATOL forms.

Thanks
pam