Monarch Airlines stops trading - latest info and your rights

Ladypancake

I booked direct with the airline. I have tried to contact the CAA but they are not taking calls for 'yet to fly' until 14 October 2017. I have checked my spam/junk. Unfortunately, I do not use Twitter.

Ladypancake

I have tried your advise. Option 3 is for accommodation problems whilst still abroad. Option 4 is for 'yet to fly' and they are not taking calls until the 14 October 2017.

pontysteve

Thanks for your reply. All three bookings were made between 2nd & 4th December 2016 - just after they released new flights into Spring 2018. I have checked all three a-mails and they are the same - no PDF attachment, and no ATOL red box/signature at the bottom of the e-mail.


All three flights were booked direct with Monarch via their website - so were all the flight bookings ATOL protected? I'm confused - was the ATOL protection something that you paid for within extra's, or was it automatically included as part of any direct booking? I assume that payment method didn't impact on whether they were covered by ATOL or not - all were paid via Paypal on credit card. I will just have to wait until tonight and then contact them.

bradders1983

Ladypancake wrote: »

I have tried your advise. Option 3 is for accommodation problems whilst still abroad. Option 4 is for 'yet to fly' and they are not taking calls until the 14 October 2017.

I know its only for people abroad, however ignore that and stick with it. I rang them and they were happy to speak to me, sometimes you just have to ignore things you hear on recorded phone lines

leylandsunaddict

Ladypancake wrote: »

I booked direct with the airline. I have tried to contact the CAA but they are not taking calls for 'yet to fly' until 14 October 2017. I have checked my spam/junk. Unfortunately, I do not use Twitter.

I'd wait until tomorrow morning to see if anything arrives by the end of today. If you can't get through by phone before the 14th then leave it until then. It's only a couple of days.

Former_MSE_Andrea

Hi everyone,

We've added this video with Martin's tips on what to do if your chargeback is rejected to the Monarch Airlines Help guide

https://www.youtube.com/watch?v=VzCT5mupZiU

leylandsunaddict

pontysteve wrote: »

Thanks for your reply. All three bookings were made between 2nd & 4th December 2016 - just after they released new flights into Spring 2018. I have checked all three a-mails and they are the same - no PDF attachment, and no ATOL red box/signature at the bottom of the e-mail.


All three flights were booked direct with Monarch via their website - so were all the flight bookings ATOL protected? I'm confused

If they were protected you would have automatically received an Atol as an attachment to your confirmation. If you made any alterations to the flight you would have received an amended Atol with your confirmation.

I'm just looking at my confirmation for flights I booked on 4th November 2016 and those attachments are definitely there.

The bookings were for flights departing the UK?

bradders1983

pampam wrote: »

I received an Atol claim form in my Junk Email box today.
Can anyone confirm that it is, in fact, genuine please as it asks for Bank details and you can't be too careful these days.
This is the link:-

https://s3-eu-west-1.amazonaws.com/pcmcf/1/MONDIR+06172.pdf

Thanks Pam

Yes it is genuine.

https://twitter.com/UK_CAA/status/918055086772948993

pontysteve

Yes - all three bookings were return flights with Monarch originating from the UK, all booked direct through the website, and all booked between 2nd & 4th December 2016 - so 10 days before ATOL cover was dropped for flight only bookings. As you can appreciate - I cant understand why there is no mention of ATOL cover, as I cant ever remember any option to tick or add as extra's during the booking process.

leylandsunaddict

pontysteve wrote: »

Yes - all three bookings were return flights with Monarch originating from the UK, all booked direct through the website, and all booked between 2nd & 4th December 2016 - so 10 days before ATOL cover was dropped for flight only bookings. As you can appreciate - I cant understand why there is no mention of ATOL cover, as I cant ever remember any option to tick or add as extra's during the booking process.

Very strange. It's a pity you didn't query the lack of an Atol certificate at the time. I've got 2 bookings that were made when flight only was protected, and both have the attachments. I've also got one that was made during that time, but was a one way inbound so not covered. The bottom of the email is different. The box at the bottom that says "This is an automated email - please do not reply" doesn't have the Atol logo with their Atol number under the Monarch 'M' logo. Those that I received certificates for do.