New Fidelity website

donglemouse

I have had a couple of chats about if the missing functionality e.g. top 10 underlying holdings that was in the old x-ray are coming back.

My key thrust is how the hell is the new website improved if they are now giving me less info on my investments!

The customer services guys are fairly transparent and their position is don't know if or when any changes will be made to the website following the hideous update.

I made a complaint re. all these sort of issues and they just closed it on the basis they don't know when or if they will be able to resolve the issues I listed.

Seems madness, someone has chosen to make all these changes and has no interest in even speaking to the end user or explaining themselves.

If anyone else e.g. Cavendish is going to return the old style platform I'd love to know as I'd move tomorrow

frankie

donglemouse wrote: »

I have had a couple of chats about if the missing functionality e.g. top 10 underlying holdings that was in the old x-ray are coming back.

There is an option that allows a sort of x-ray under I think its account report. From there export to PDF and a better amount of info is shown in addition to what's on the web page.


Ah its back on line the link is account holding report.


Can't confirm at the moment, guess what site is down for technical issues!!


It really is a terrible site.

MrStephenCannell

The new website is absolutely awful compared to the proper "old" one.

What is very worrying also is the news that Fidelity are closing down their main Tonbridge (I think it is) office, and wonder just how strong their finances are. This coupled with the redundancies announced a few months ago. Makes you think.....

Asheagle

I am still on old website. The reason I have been given is that my account has non-GBP funds and also a SIPP and the new website cannot yet cope with SIPP or non-£ investments.

After reading this forum, I note that I am not the only one who is frustrated with Fidelity. Funds going missing from the account totals when you place a trade and unacceptably long delays in transacting deals after placement is something regulators should be looking into but it is a cosy world out there and regulators are toothless in these matters.

Their website's analytical functions were very basic and throw out some laughable analysis on performance when funds have been added or removed from a particular holding. So, a few years ago, I started downloading information on all my holdings onto Excel and have set up my own process for conducting analysis on performance over time. Fidelity's pdf and hard copy valuation statements including X-ray and Top underlying holdings were pretty useful.

Interesting to hear that things have gone backward with the new platform. While the old website has a lot of shortcoming, from what I read above I suppose am lucky not to have been moved to the new website.
It is amazing how a big institution like Fidelity can make such a mess of this. No customer orientation and very naive. I am sure there will be lot of clients and assets leaving Fidelity because of this fiasco. Fidelity top management need to investigate this fiasco and heads need to roll over this.

frankie

Asheagle wrote: »

It is amazing how a big institution like Fidelity can make such a mess of this. No customer orientation and very naive. I am sure there will be lot of clients and assets leaving Fidelity because of this fiasco. Fidelity top management need to investigate this fiasco and heads need to roll over this.

May I suggest that you also place your comments on their facebook (and/or other social media) page.

greenglide

Of course Fidelity is a US company (like Vanguard and others) and presumably the US operation is much larger than the UK one.

I suspect that the US operation has changed to a new platform (designed in house?) and the UK operation has had no alternative but to follow. Once you are forced to use software that doesn't actually meet your requirements the result is a horrible mess.

Barclays went through a similar mess, didn't they.

choochootrain

The platform upgrade is coming for Cavendish customers this weekend.

Terry98

choochootrain wrote: »

The platform upgrade is coming for Cavendish customers this weekend.

After reading this thread I am not as positive as they are!

'We are pleased to inform you that FundsNetwork will be upgrading the platform for our clients.
This will take place on Saturday December 9th and
Sunday December 10th.

If you also hold a Pension account, FundsNetwork will be upgrading this at some point in 2018.

The following enhancements will be introduced to the platform:



- Improved cash management functionality

- Performance information

- Transaction reporting

- Investment Finder and Chart & Compare

- New dealing charge for Investment Trusts & Exchange Traded Funds. Changing from 0.10% to £10.00.'

topgearfan08

Quote: New dealing charge for Investment Trusts & Exchange Traded Funds. Changing from 0.10% to £10.00.'

So I have a Stocks and Shares ISA with them with several small holdings in

Baillie Gifford Pacific Fund B Acc
City Financial Absolute Equity I Acc
Henderson Europe Smaller Companies I Acc
Old Mutual UK Smaller Companies U1 Acc
Schroder UK Dynamic Smaller Compan Z Acc


Does that mean I am now going to get charged £10 every time I buy, or sell these funds?

Kind Regards

Phil

choochootrain

Phil, no you won't be charged anything for buying or selling funds. The £10 fee only applies to purchases/sales of shares i.e. single stocks, investment trusts and ETFs.