New Fidelity website

Cottage_Economy

On the phone to Fidelity. I am on the old website. Also it cannot set up instructions to pay dividends to a bank account either on the phone or website, despite it saying so on the website. They have to place an income mandate form into my online documents, I retrieve it, fill it in with my bank details and post it off.

However, they have no record of any dividend being paid out, despite the amount of money in our accounts being higher than when it went in. We did not make the investment deadline to receive October's dividend. The increase is natural growth of the fund, however, there is nothing available to show me that, I just have to take it that what turns up by cheque (and later in my bank account) is the dividend, and the increase above my initial purchase is natural growth.

:think: I need a coffee.

choochootrain

You will be able to see any future dividend payments using the 'Run reports' function I mentioned earlier. If you want to track the growth of your portfolio you can use the 'Portfolio analysis' function to run an X-Ray of your holdings, or use the free portfolio tools from Trustnet/Morningstar etc. Alternatively set up a spreadsheet to grab data from Yahoo or Google's finance sections.

Chickereeeee

You also get a letter/download .PDF each month detailing any dividends received.

c

Cottage_Economy

choochootrain wrote: »

You will be able to see any future dividend payments using the 'Run reports' function I mentioned earlier. If you want to track the growth of your portfolio you can use the 'Portfolio analysis' function to run an X-Ray of your holdings, or use the free portfolio tools from Trustnet/Morningstar etc. Alternatively set up a spreadsheet to grab data from Yahoo or Google's finance sections.

Chickereeeee wrote: »

You also get a letter/download .PDF each month detailing any dividends received.

c

I did think there must be something but the advisor couldn't direct me to anything. She didn't seem to know how to do it.

frankie

Looked into transfering from Fidelity to Cavendish but was sad to find out all Cavendish clients will be transferred to the 'new' Fidelity website this Nove/Dec.

So need to find a different platform.

justaquickie

For me - and it would appear, many others – Fidelity have misjudged this update spectacularly. The new site appears to be a triumph of style over content. Their previous website was far from perfect, but it provided information on my investments that I came to rely on: in particular, annualised performance rates and division of investments by account. My fund holdings sub-totals have now been aggregated into one, and without warning. Consider if your bank or building society did something similar with your current, saving and mortgage accounts – and just provided a single grand total figure without any breakdown? It’s thoughtless, inexcusable and unacceptable.
For all but the simplest cases, providing just a %Performance figure for an invested fund is useless without some term of reference for the time the investment has been held.
Previously, if you put in a little effort, a lot of useful information could be gleaned from the site, helping you to make and justify your investment decisions. I now have to do the best I can with Excel spreadsheets and guesswork. I’ve checked with Fidelity and they have confirmed I’m not ‘missing a trick’, and the removed functionality has been logged as enhancement requests. Of course, some compromise was inevitable in order to satisfy the growing mobile customer base, but wasting valuable screen estate with incidental information – for example, that a fund is in the current Select 50 – indicates priorities are wrong. Fidelity no longer appears interested in providing services for the serious investor: they are seemingly now all about headlines, but not details. They’ve over-trivialised investing.
It’s hard to think of many positives about the new site, but I would say the handling of cash account and payments is, to me, more logical and intuitive than previously. But that’s it. In contrast there are lots of negatives. And so, regrettably – because I’ve otherwise found Fidelity pretty good to deal with – I have stopped payments and transfers in, and I will be moving platform. Pity.

frankie

I agree completely. I bet in due course they will be offering enhancements and those enhancements will attract a fee!

What other platform are you considering, I was going to go with Cavedish until I found out that the fidelity website will be foisted on their clients from November.

donglemouse

i agree this update is awful

have they removed some of the portfolio x-ray features? i can't see how to view the top 10 underlying holdings anymore as one example

it's so bad i'd genuinely consider moving because of this

A_T

Fidelity currently have 2 systems running at the same time - using different web interfaces and different charging structures. I'm still on the old one.

frankie

donglemouse wrote: »

i agree this update is awful

have they removed some of the portfolio x-ray features? i can't see how to view the top 10 underlying holdings anymore as one example

it's so bad i'd genuinely consider moving because of this

If you select account holdings report you will see sort of an x-ray, still not good though.

Still wondering what alternative platform to use.