Royal mail lost my mobile phone!!!

stuartJo1989

MSE_Andrea wrote: »

Hi eits88

We can remove your thread for you or you can go into your original post and edit it to be clear what help you're asking for.

Let us know if you would like to change it by clicking "report" on your own post at the top and letting us know.

Take care

Andrea

That's a bit kind of you.... The OP is suggesting possible fraud, do you guys have forum guidelines which cover that?

I wouldn't give them the option tbh, either remove it yourself if a rule was broken or leave it up for everyone to see.

OP also has the option of "editing" the post, as you mentioned.

cono1717

stuartJo1989 wrote: »

That's a bit kind of you.... The OP is suggesting possible fraud, do you guys have forum guidelines which cover that?

I wouldn't give them the option tbh, either remove it yourself if a rule was broken or leave it up for everyone to see.

OP also has the option of "editing" the post, as you mentioned.

I think OP realised the error of their ways pretty swiftly tbh. Plus this thread afterwards might be helpful for someone in a similar scenario.

OP - the problem you have here is that the policy states it doesn't cover phones. Lets say you go to the post office tomorrow and say "Excuse me you told me this would cover phone and it doesn't" and the person behind the counter says "No I didn't, I asked you how much the package was, you told me and so I asked if you would like to insure it". How are you going to prove that you told her it was a phone?

eits88

Yes I've realised the errors if my ways, I apologise. I'll just take a hit on this one.

charlesworth82

I think it's a rule for the people working in the post offices to ask what is in the parcel.

eits88

Exactly! I told her.

photome

I also think the PO always ask whats inside the package, if you told them a phone then they shouldnt have sold you the insurance.

I would put a claim in for the refund of the insurance, not that it helps with getting anything like £250 back

eits88

That was £3!

photome

eits88 wrote: »

That was £3!

Not a lot then


But you did say earlier if they told you the phone wasn't covered you wouldn't t have bought the insurance. I assume you would still have sent the phone

eits88

No I would never have sent my £350 phone without insurance! I sent it in good faith, thinking worst case scenario would give me £250 back. Seemigly I get nothing back now...

custardy

eits88 wrote: »

No I would never have sent my £350 phone without insurance! I sent it in good faith, thinking worst case scenario would give me £250 back. Seemigly I get nothing back now...

Well you would likely find even if it was covered.
A £350 item wouldnt be covered by a £250 service.