Nationwide Avoid like the plague

sloughflint

It might be an idea to remove the names in post 61.

judderman62

I have now had similar problems and standards of non service from nationwide - sad to see been with them for approx 20 years and until this week no issues at all and loved them.

So on Friday I go to go on-line a I'm asked for some memorable data - don't recall the system asking this before so assume it's always been there but my browser has remembered it. So I had no clue what it was. Rang them and they went through various security questions to check I was who I said I was.

So tgis established I asked them what they could do, could they reset the information or help in some other way.

Answer - no you'll have to re-register it'll take 5 days to come through :eek: :mad::mad::mad::mad: I was unhappy with this and asked to speak to a supervisor who gave me the same reply and was VERY curt and stand offish , verging on darned rude in fact. When I threatened to take my accounts away (I have about 8/9 accounts with them) they were totally disinterested.

So I figure I'll call my branches manager and see if he/she can help - yeah no chance there - recorded message too busy to take calls and we'll call you back :eek::eek::mad::mad:


I did eventually get into my online banking (memorable data had been forgotten by myself and then on going to re-register it prompted me and I managed to get in )

So today I go to log in and use **EXACTLY** the same details that let me in Friday and it said I had entered the information incorrectly No I really, really haven't - I used the same details that let me in on Friday.

i can't afford to waste time trying to get this sort of stuff sorted and then get no joy anyway .

Time to move I feel - just need to find someone who lets me have 2 current accounts and unlimited e-accounts and easy transfer between all accounts. Of course a decent (not necessarily THE best) interest rates would be good. Clearly a good customer service with quick replies and UK based staff only.

Any suggestions anyone please ?

thanks

J

Milarky

Yes I agree it is a very frustrating experience waiting for the details to be reset (I really felt the loss of a week and a bit earlier this year when a similar thing happened with my Nationwide registration) Whilst I also agree that they let themselves down in many ways do remember that you still have all the 'pre-internet' options available to you - like paying single arrangements through any Nationwide ATM. And whilst at a branch you can sign a form to ask for money to be moved across from e Savings to Flex (although they only do this overnight)

Makes you wonder how banking was ever managed without the internet doesn't it?

judderman62

Milarky wrote: »

Yes I agree it is a very frustrating experience waiting for the details to be reset (I really felt the loss of a week and a bit earlier this year when a similar thing happened with my Nationwide registration) Whilst I also agree that they let themselves down in many ways do remember that you still have all the 'pre-internet' options available to you - like paying single arrangements through any Nationwide ATM. And whilst at a branch you can sign a form to ask for money to be moved across from e Savings to Flex (although they only do this overnight)

Makes you wonder how banking was ever managed without the internet doesn't it?

Perfectly true - but I do, and want to continue doing so, 99.9% of my financial transactions on my PC. If an organisation can't make that 100% problem free then I shall look elsewhere - I have too often in the past stayed with organisations who have not met my expectations - I do not wish to do this any longer so sadly it's time to say good bye to Nationwide.

judderman62

as an e.g. I am now on hold to them and have been for 6 minutes as even the re registering process has me stuck - it asks for a reason for re-registering - none of the options fit and there isn't even an "other" !!!!!! ? additionally their address finder doesn't find my address I've lived here for 8 years and statements get to me so how can their software not find me .

So I have now wasted 8 minutes and doubtless many more to come when I am trying to get a shed load of tasks done.

I just wanted to get on the site , get my records updated with my statement and get on with my day - but, as someone else has also quoted from their ads I guess "It doesn't work like that"