Nationwide Avoid like the plague

Happychappy

Thanks for the replies.

I have started a formal complaint via their on line message centre which they ignore, however I have explained that I shall require them to forward my complaint to the financial ombudsmen as I know I will be left out of pocket and the Nationwide action cannot be justified to be allowed to continue for the duration they are allowing it to.

I could understand a one day blip, freeze the account contact the account holder via the secure details registered on the account and unfreeze as soon as the security checks have been satisfied.

It is the insensitive attitude of the supervisor making up possible reasons and not giving me a definitive answer as to exactly why the account was frozen, pure supposition and guess work on her behalf does not pay the bills.

I shall for the cost of a small claims court or ombudsmen ruling further this to the possible end.

bristolleedsfan

Happychappy wrote: »

I appreciate that.

It is just the attitude of well wait till we are ready ? the online system is secure and can with ease be changed to allow me access again, the same way it denied me access because they wanted to sell me a mortgage or whatever.

This will cost me dearly, I know of one payment already from a firm in Greece for 1200 euro which has been returned back to them as payee and I will then have to wait to get it repaid? if at all, and then pay their costs of bank charges. I also have a number of direct debits to be paid which will not be honoured etc, etc.

heres banking code link, have a read see if nationwides actions have breached it.

http://www.bankingcode.org.uk/pdfdocs/BANKING%20CODE.pdf

bristolleedsfan

Happychappy wrote: »

Thanks for the replies.

I have started a formal complaint via their on line message centre which they ignore, however I have explained that I shall require them to forward my complaint to the financial ombudsmen as I know I will be left out of pocket and the Nationwide action cannot be justified to be allowed to continue for the duration they are allowing it to.

I could understand a one day blip, freeze the account contact the account holder via the secure details registered on the account and unfreeze as soon as the security checks have been satisfied.

It is the insensitive attitude of the supervisor making up possible reasons and not giving me a definitive answer as to exactly why the account was frozen, pure supposition and guess work on her behalf does not pay the bills.

I shall for the cost of a small claims court or ombudsmen ruling further this to the possible end.

ive pinched this from another forum.

COMPLAINTS - NATIONWIDE
Sadly it has came to a Banking Code Showdown letter wih the Mr Angry ink .... it's was time to demand some satisfaction and straight talking ...

To complain about Nationwide they want you to be frustrated by calling 08457 30 20 10 (so they can patronise you - while you you pay to be kept on hold !)
or to use your internet connection to email to www.nationwide.co.uk

NOPE .... Sadly this has no paper trail so .... it's time to put your complaint in writing
... write them a letter in duplicate to the offending branch, naming names (for the red hot poker treatment and copious re-training ...)

Demand satisfaction - in terms of firstly a persoanlised apology, with a measure of compensation appropriate to the loss, inconvenience, stress and your time that has been caused as a direct effect of their shortcomings ....
.... it's your money and they are at fault, they have been negligent or incompetent !
- importantly a breach in trust by them ....
- breach of confidentiality ( hanging offence ) FRAUD ! IDENTITY THEFT !
- inappropriate language or evading responsibility ( referring to another branch ) ...
- lack of duty of care ....
- poorly upheld safeguards ....
- unacceptable standards of behaviour ( inappropriate remarks, gestures, racism, ageism, sexism or threating you as if your concerns were trivial)
- unsatisfactory business practices ( tell them you are thinking of moving your buisness, mortgage, investments elsewhere .... what will they offer you to retain or promote goodwill ) ...

Address for Complaints

Head of Operations
Nationwide Building Society
Pipers Way
SWINDON
SN38 1NW

which will incovenience them, these will be forwarded to Members (dis-)Services at Northampton

Member Services
nationwide Building Society
Kings Park Road
Moulton Park
Northampton
NN3 6NW

Under their own procedures they have to provide a final response within 56 days ... if you insist on this being a Banking Code matter, the there is a further referral to the Financial Ombudsman Service

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON E14 9SR
0845 080 1800
__________________

Happychappy

Bristol

Thanks for your time and effort,

I am so angry with these faceless jobsworths who cannot see or understand the problems they cause all because one of them hasnt the brain or gumption to make a phone call, or send a secure message over their oh so secure banking website, instead they wait for me to realise everything is going wrong and trudge off to queue and beg forgiveness.

I miss the local branches where one can have a good vent and take hold of someone and hug them by the throat until they realise they are dealing with real people.

EdInvestor

I wonder if they are all hopelessly overworked and under pressure due to the Portman merger?

Can't help but remember the absolute disaster that was the Halifax takeover of Bank of Scotland for the latter's customers. :mad:

The general chaos spread over into to the Halifax itself as well in the end....

bristolleedsfan

EdInvestor wrote: »

I wonder if they are all hopelessly overworked and under pressure due to the Portman merger?

Can't help but remember the absolute disaster that was the Halifax takeover of Bank of Scotland for the latter's customers. :mad:

The general chaos spread over into to the Halifax itself as well in the end....

as far as nationwide bournemouth is concerned, the word temps was mentioned to me today. :eek:

nearlyrich

I have just become a member of the Nationwide via my Portman account and I was rather impressed with the speed and efficiency with which they opened a flex account for me in the local branch. I hope this was an isolated incident and that you get an apology and an explanation of why they couldn't reinstate your account. I am still waiting for my new passbook to be returned but the postal strike might be the reason for the delay rather than any problems with the building society.

neil324

Surely the 3-5 days could be done quicker, why did you not go to a branch and talk to the manager?

My own experience of nationwide are all good, twice i was worried about my esaver account being compromised. The first time i insisted on new log-on details being sent. The other time i was abroad and they advised me to put a block on my esaver then on my return go through security questions and they will unblock access to the accounts and then i can change my log-on details. Any other time speaking with then have been more than happy.

At the end of the day they are only trying to protect your money which Nationwide do

free4440273

I have to say, I have always found the customer service excellent compared to many institutions. I've been with Nationwide for over 15 yrs. OK, they are not perfect (but nobody is) but i have no major gripes with them at all: quite the opposite. But i am sorry to hear about the OP's misfortune

seven-day-weekend

We have just become Nationwide members through Portman and my neighbour here in Spain says they were the only one of three financial institutions that helped them out when they were in financial difficulty a few years ago and couldn't have done more to help them (she didn't specify what they actually did)., she is very pleased with them.

Unfortunately I cant open a flex account/esaver while we are in Spain.