Nationwide Avoid like the plague

Happychappy

baby_boomer wrote: »

I'm afraid I just chuckle every time an MSE poster, as a result of their personal experience, says

"Avoid like the plague".

It's not very logical and if we all followed the advice we'd severely restrict our investment / savings choice .

My advice for others with similar problems is to post your experience as a question rather than an absolute truth and ask if other MSErs have had similar problems, rather than jumping to universal, concrete conclusions based on limited evidence.

And Baby Boomer the spokesman for Nationwide says
"It doesnt work like that "

Thank you very much for your 1 in 10 million stats and extremely useful response, I really cannot tell you how pleased I am that I made you chuckle.

baby_boomer

Happychappy wrote: »

And Baby Boomer the spokesman for Nationwide says
"It doesnt work like that "

I said nothing of the sort. I personally think Nationwide are using their national ad campaign to build up a buffer against future criticism of poor customer service.

cashprincezac

After reading all this, to be honest I am disappointed. Whilst you may not have requested mail form the company the fact it received something back and placed this "hold" on your account to me is restoring my confidence. Far too often we read about money laundering and terrorist activities and the fact these people set up accounts in false addresses.
I appreciate it is frustrating but to be honest they are protecting it;s customers. If you had moved and failed to notify them, you would be over the moon they blocked the account.

bristolleedsfan

cashprincezac wrote: »

If you had moved and failed to notify them, you would be over the moon they blocked the account.

account is password and memorable data protected

catz1ct

cashprincezac wrote: »

After reading all this, to be honest I am disappointed. Whilst you may not have requested mail form the company the fact it received something back and placed this "hold" on your account to me is restoring my confidence. Far too often we read about money laundering and terrorist activities and the fact these people set up accounts in false addresses.
I appreciate it is frustrating but to be honest they are protecting it;s customers. If you had moved and failed to notify them, you would be over the moon they blocked the account.

I have to say I agree. People are never happy though. Too little security and they complain that people might hijack their account and too much they get annoyed.

There are lots of nasty people out there that want to steal your details.

Darjo

Like many others have said if it was the other way round and somebody had frauduently taken money out of your esaver and the hadnt blocked the account youd be fuming-also you shouldnt be using the accounts as business acounts i know from a friends brother who works for them that they monitor this(apparently) as i couldnt set one up.

missile

Any on line service can and most do get interupted from time to time. It is prudent to have more than one on-line account.

Victors_Bruvver

I do commiserate with the situation that Happychappy found himself in and not in the least surprised with how Nationwide customer services have handled it. Past experience with so called customer services at Swindon and Northampton made me feel that I was wasting their time and it was pointless calling them. Call into any NW branch on the high street and in all probability it is heaving with queuing customers and whilst the staff are, more or less, happy to help it strikes me that they were only trained in much the same way as the meeters and greeters at Asda have been. IE broad smiles and say hello but don’t ask them anything too ‘complicated’

Nationwide are probably the victims of their own advertising sucess and the senior managers must have been watching their own TV advertisements for far too long and are now conditioned into thinking they are the best and they can do nothing wrong or even upset their customers. The power of advertising backfiring, perhaps?

As for the suggestion that they are no worse then any other banks or building societies, are they not supposed to be the bees knees, so to speak as they are ‘owned’ by their customers and therefore responsible to their customers. Is it too blunt to say to them as 'shareholders' we pay the management to manage and expect a better response from them when, unfortunately for Happychappy, the proverbial hits the fan?

Happychappy

Thanks VB

Still sat twiddling my thumbs waiting for the big switch on ? Rang just about everyone in Swindon HQ today, lots of promises and "oh dear, that shouldnt have happened" but it did and the arteries are now fully furred up.

Oh well tomorrow is another day and it's only money and really I should have thought about how nice that person in Swindon was when they froze my account and how they were only thinking of me, and how they didnt want to upset me by telling me, just wanted it to be a surprise, ahh touching really.

Nobody found the reason for the "security issue" it appeared on the computer, it was put on by someone with a phrase they couldnt discuss, and no-one would tell me what was returned, that is if anything was returned Not known at this address as the person on the phone asked me "who told you that, because we havent been told that"

oh well a nice little Agatha Christy mystery. :rolleyes: just hope the heart doesnt stop in my sleep tonight as I am so excitied to see the damage tomorrow, that is if it happens tomorrow.

Victors_Bruvver

Happychappy, just thought this email address may help. It is the CEO at Nationwide, Phillip Williamson. If you are quick you may still catch him in his office.

[EMAIL="philip.williamson@nationwide.co.uk"]philip.williamson@nationwide.co.uk[/EMAIL]

I was in a similar situation with Prudential telling me the postal strike was holding up the cheque for my endowment that had just matured and nothing could be done. Emailed their CEO at midday and by mid afternoon an assistant to CEO rang me to say sorry and that it was now being sorted! Prudential now my favorite company again.
Good luck