Nationwide Avoid like the plague

MattB_4

More than likely it wasn't put on by a person (in that they keyed in on at least). I believe any returned mail goes to a mailing house,where the barcode is read and a file compiled. This is then run against the database to set the 'no trace' indicators. I don't believe the system customer advisors access will give any sort of reason. In fact I'm not sure if that data is even recorded.

AFAIK it takes 2 nights to re-activate the online bank once that indicator has been removed. Who actually does that these days I haven't a clue but it sounds like someone has sorted it! Hope so!

MattB_4

Victors_Bruvver wrote: »

Happychappy, just thought this email address may help. It is the CEO at Nationwide, Phillip Williamson. If you are quick you may still catch him in his office.

[EMAIL="philip.williamson@nationwide.co.uk"]philip.williamson@nationwide.co.uk[/EMAIL]

If only he hadnt retired back at the end of last financial year!

bristolleedsfan

MattB wrote: »

If only he hadnt retired back at the end of last financial year!

i emailed my complaint letter to graham beale using same email format 5 mins ago and it hasnt come back :j

getting a email address from NW is like gold dust. :rolleyes:

MattB_4

I'm sure he'll pass it on to the BLF complaints team in Member Service In all seriousness i would expect the PW email address to work. Most likely it will go to his old (and GB's current) PA and then on to Member Service to be dealt with.

bristolleedsfan

MattB wrote: »

I'm sure he'll pass it on to the BLF complaints team in Member Service

:rotfl: ha ha :rotfl: ive never had cause to complain to NW before, then again this is first transaction that ive not been able to transact myself. :rotfl:

in all seriousness, :rotfl: my aim of circulating complaints about is so that bournemouth cant keep all their errors to themselves being as members services only hear about the complaints if someone isnt happy with bournemouths response. ( while bournemouth keep waving 25.00 cheques about very few complaints will go onto members services imo)

Happychappy

Thanks VB

I have sent an email for what it is worth, I finally got a computer generated or robotic reply to my secure message assuring me that the Nationwide strives to give a good service and thank you for your complaint ?

This just wears you down eventually, so I shall have to see what happens tomorrow.

Rich1976

Up until last year I wouldn't have complained about Nationwide but since then their service has really deterioated. I used to have a current account and whenever I rang their customer serices it took about 20 minutes to get through - no matter whether it was morning or afternoon.

Their local branch staff just glare at customers when they walk through the door and try and be as unhelpful and aloof as possible. So i closed my accounts and moved to Halifax where I get through on the phone within 5 minutes, the staff are always friendly and so far have had no problems

RayWolfe

Well mt experience is completely opposite! So what does this prove?
Bu**r all.

free4440273

^I have always found NW customer service very good also, and have been with them for over fifteen yrs because of this reason

judderman62

^ Yep same here and I've been with them donkeys years too. I guess one thing this thread shows is that the old perceived wisdom of "A company is only as good as it's weakest link" can sadly sometimes come true if you happen to be dealing with the weakest link - I'm sure we've all had some as colleagues - I certainly have and pitted the customers who "copped" for them.


To the OP sorry to hear of your experience