Scammed flights

[Deleted User]

Sorry but I don't see it as a "grey"area, the CC company provides protection for its customer, not the customer plus all his family etc, its a shame you didn't look at the review sites before the booking and not in the last 24 hours.
We live and learn do we not ?

normanna

To be fair to the OP it's common for 1 person to pay for all the flights and recoup the costs from others. I've done it many times and hadn't considered the consequences of me being the only person covered if there's an issue. Some of the prices direct from the airline are astronomical compared to the travel agent so no wonder people book elsewhere. Definitely take this to court if you can OP and good luck.

I've learned my lesson as almost got burned recently with a travel agent taking my money and not actually booking the flights for a number of days but I was able to cancel and get my money back fortunately. I'll stick with the bigger travel agencies or book direct from now on - I'd rather pay a bit more for peace of mind.

tempus_fugit

So if I buy flights for myself and my wife on my credit card if there are any problems only my flight cost is covered? First I've heard of this and it seems a little loopy.

molerat

tempus_fugit wrote: »

So if I buy flights for myself and my wife on my credit card if there are any problems only my flight cost is covered? First I've heard of this and it seems a little loopy.

No, if you pay for the flights they will both be covered. Legally if your wife pays you back then her ticket will not be covered. This is what I assume has happened in OP's case, with a married couple though it would probably not be queried.

tempus_fugit

molerat wrote: »

No, if you pay for the flights they will both be covered. Legally if your wife pays you back then her ticket will not be covered. This is what I assume has happened in OP's case, with a married couple though it would probably not be queried.

I see, thanks for the clarification. Luckily it's not something I have ever needed to do but it's good to know of the distinction in case it ever does.

BeckiDunnjr

They do not have to pay for my mums (my dads wife) they told me but they are thinking they will honour it!
The advice the cc company gave me was.... if my dad wanted to take my son (aged 6) on holiday with me and my husband, my dad would book his flight, my mum should book her own and I would book my sons! I honestly thought one transaction and my dad paying for us would cover the protection.
Thank you for the positive responses 😁

eddddy

chattychappy wrote: »

...To be on the hook, the OP will have to argue that the cardholder had one contract for several people to fly. Note that this is still possible even though each traveller will be carried subject to individual conditions of travel.

Is this relevant in this specific case?

The OP says:

BeckiDunnjr wrote: »

...we paid for 5 flights on a credit card and it was a scam (the travel company cancelled the flights and didn't tell us)...

BeckiDunnjr wrote: »

The travel company we booked flights with was dream world travel

And that company's T&Cs says:

Your contract is with Dream World Travel Ltd

Link: https://www.dwtltd.com/terms

So it doesn't sound like DWT were acting as agents for the airline.

So the DWT contracted with the OP's father to provide 5 tickets. They breached that contract by providing and then cancelling the tickets.

i.e. The OP isn't alleging a breach by the airline, so the airline's conditions of travel aren't relevant.

So I don't really see a reason why an s75 claim should fail.

(In fact, had it been a breach by the airline, an s75 claim would have failed, because the OP's father has no debtor-creditor-supplier agreement with the airline. He only had a debtor-creditor-supplier agreement with DWT.)

dggar

molerat wrote: »

No, if you pay for the flights they will both be covered. Legally if your wife pays you back then her ticket will not be covered. This is what I assume has happened in OP's case, with a married couple though it would probably not be queried.

How will the credit card company know that the card holder has been repaid by other members of a group.


Is the answer for any repayment to only be made after all of the travel has been completed?

Voyager2002

BeckiDunnjr wrote: »

They do not have to pay for my mums (my dads wife) they told me but they are thinking they will honour it!
The advice the cc company gave me was.... if my dad wanted to take my son (aged 6) on holiday with me and my husband, my dad would book his flight, my mum should book her own and I would book my sons! I honestly thought one transaction and my dad paying for us would cover the protection.
Thank you for the positive responses 😁

Again, I think the company are 'trying it on'.

If your Dad paid for all the flights, and other members of the family paid for hotels and other costs of a shared holiday, you are all protected. At the other extreme, if your Dad were to buy flights for people and collect the cost from them as an agent, there would be no protection. I think that in the situation you describe, the Ombudsman and/or a court would decide that your case was more similar to the first than to the second and so would order the card company to cover your losses.

pantaiema

Hi

venison wrote: »

Sorry but I don't see it as a "grey"area, the CC company provides protection for its customer, not the customer plus all his family etc, its a shame you didn't look at the review sites before the booking and not in the last 24 hours.
We live and learn do we not ?

I wonder on which basis you claim this as a common knowledge and not a grey area. Have you ever witnessed a few cases like this going to FOS and or small claim courts and the decisions are not in the favour of the claimants?

Most people will agree that adults need to live and learn. But the things like loosing about £5,000 without a fight not many will agree.

A person could suggest other people to loose almost £5,000 easily. But if it was my money I would not do that without fight.

The cost of doing that is quite minimum, the chance of winning it good as suggested by other people. How much will it cost to take the bank to FOS and/or if needed small claim court? It is definitely much less than £5,000.