Scammed flights

BeckiDunnjr

That is what we have done now, passed it on as a complaint. Looks like I'm going to have to just accept I was scammed for money

bigadaj

BeckiDunnjr wrote: »

That is what we have done now, passed it on as a complaint. Looks like I'm going to have to just accept I was scammed for money

You've got a decent chance of a decision from the regulator, you'll just have to wait and see.

The one thing you can do is learn from it, booking directly with the airline is the safest way, and any savings going through third parties are normally minimal, particularly as they often don't advertise live pricing meaning that you'll never actually get the advertised fare as they've sold out or were never available.

Voyager2002

BeckiDunnjr wrote: »

The credit card company are only liable for my dads flight. That is the end of it they say! So me my husband and son are left with £3000 debt with no idea of how to pay it and no for scammed flights! They said go to the ombudsman but he won't do much so go to legal advice! What with money I don't have and already £3000 in debt

The Ombudsman would almost certainly find in your favour.

If you feel you need legal advice, most solititors will give you a 30-minute conversation free.

eddddy

BeckiDunnjr wrote: »

...We come home from the holiday and they are saying they will only honour my dads flight and they are putting the £5000 back onto the credit card within 5 days! I don't have that money?

What precise reason did the CC company give for refusing to refund for the other tickets?

Who's name was the booking in?

For example, if the booking was in your name, but your father's credit card was used to pay... that could be the problem.

You would have had a contract with Dream World Travel, but your father would have had no contract with them. (So there would have been no direct debtor-creditor-supplier agreement.)

normanna

Perhaps you could do a review of the company on trust pilot also as I find myself going there more often these days and I've decided not to book with certain companies because of reviews there. I added a review the other day on Getaflight.

Hope you get your refund

BeckiDunnjr

First of all thank you so much for all your comments. I will never make the same mistake again, learnt the hard way.
The flights were booked in my dads name but apparently because it's for 5 separate flights we are not eligible for a refund. Definitely going to the ombudsman and got everything crossed. I will have to speak to a solicitor if not?
Again thank you to everybody for your help

BeckiDunnjr

I have posted a review on the site mentioned. There seems to be a few good reviews on there? On other sites they have terrible reviews?!

bris

Your dad is the credit card holder, he has S75 protection, you are not covered by his protection, this is common knowledge.


The way it works in this situation is one person buys the flights and the others pay back the CC holder which you did, this is not the Credit cards debt to repay, only the CC holder gets the benefit of the protection.

chattychappy

bris wrote: »

Your dad is the credit card holder, he has S75 protection, you are not covered by his protection, this is common knowledge.

Not really "common knowledge" - a grey area at best. It comes down to the exact contractual arrangements. In principle, if cardholder buys something for somebody else, then you're covered. (Cardholder is in contract, chain not broken.) If somebody buys something and pays for it with somebody else's card, then no S75. To escape liability, the CC would have to argue that in buying the tickets, the cardholder was somehow an agent for the travellers - ie buying on behalf of each traveller. Ie a contract was created for each traveller. To be on the hook, the OP will have to argue that the cardholder had one contract for several people to fly. Note that this is still possible even though each traveller will be carried subject to individual conditions of travel.

BeckiDunnjr

It was definitely a grey area for me and everyone else I have spoken to. He was paying for our flights so it was still my dads money!