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Used car from dealer fault advice please!

245

Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 12 August 2017 at 1:42PM
    Whats legal and what happens in the real life isn't always as simple as that.


    You walk into the dealer and the refuse to take the car back and stick with the repair option what do you do then?




    Legally I was entitled to flight delay compensation, no matter how many quotes of the law I gave them they still refused. I had to go to court, like many others, so If the problem can be easily fixed they OP has to ask themselves are they prepared for the hassle if the dealer doesn't play ball
    You exercise your statutory rights to the full extent of the law, that's what you do.

    OP the choice is entirely yours but be aware you have the law on your side and as others have said your case is pretty clear cut.
  • scd3scd4
    scd3scd4 Posts: 1,180 Forumite
    1,000 Posts Third Anniversary
    Drop the car off now and say you reject it. The manager can look at it Monday if he or she wants. Then start CC if necessary.

    Act fast and firm or you are going to be sorry in the long run. I dont know about the car but I can tell when I am dealing with someone dishonest.
  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    neilmcl wrote: »
    You exercise your statutory rights to the full extent of the law, that's what you do.



    That all well and good if they agree, im asking practically, Yes the law is on the OP side etc but only if they are willing and able to take it the full way, Which could end up being without a car or the money for quite some time
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 12 August 2017 at 2:01PM
    That all well and good if they agree, im asking practically, Yes the law is on the OP side etc but only if they are willing and able to take it the full way, Which could end up being without a car or the money for quite some time
    Well they have that choice, which is completely at odds to what you posted earlier.

    Can I remind you the OP asked what his rights were.
  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    neilmcl wrote: »
    Well they have that choice, which is completely at odds to what you posted earlier.

    Can I remind you the OP asked what his rights were.

    Yes and I was corrected on that
  • force_ten
    force_ten Posts: 1,931 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    so the car was fine during the pre purchase inspection and test drive and all these problems occurred in pre delivery preparation?
  • Mercdriver
    Mercdriver Posts: 3,898 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Whats legal and what happens in the real life isn't always as simple as that.


    You walk into the dealer and the refuse to take the car back and stick with the repair option what do you do then?




    Legally I was entitled to flight delay compensation, no matter how many quotes of the law I gave them they still refused. I had to go to court, like many others, so If the problem can be easily fixed they OP has to ask themselves are they prepared for the hassle if the dealer doesn't play ball

    That's not the equivalent comparison. The law regarding goods doesn't talk about circumstances that are outside the seller's control, so there isn't the same grey area that there is in relation to EU261 regulations.

    The law is quite specific, and can be enforced.
  • debtdebt
    debtdebt Posts: 949 Forumite
    Is the dealer a sole trader, partnership, limited company? If you issue proceedings and win, how easy is it to get any money from them? They might just dissolve the company and start a new one.
  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    Mercdriver wrote: »
    That's not the equivalent comparison. The law regarding goods doesn't talk about circumstances that are outside the seller's control, so there isn't the same grey area that there is in relation to EU261 regulations.

    The law is quite specific, and can be enforced.



    If you are willing to take the steps to enforce it,


    So ill ask again, OP takes his car down on Monday and the dealer sticks by the original stated stance, What does the OP do?
  • Mercdriver
    Mercdriver Posts: 3,898 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    If you are willing to take the steps to enforce it,


    So ill ask again, OP takes his car down on Monday and the dealer sticks by the original stated stance, What does the OP do?

    Say that he wants his money back according to his legal rights. Why should he just cave in when the rights are on his side?
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