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Is more than one bank account better?

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  • d123
    d123 Posts: 8,746 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Halifax Bank
    From my own perspective, Halifax, because the staff in my local Halifax are far better than the staff in the Lloyds.
    ====
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    Avoid the Go To Bank. It makes me laugh whenever I watch the Digital Eagle adverts.
  • Asking whether Lloyds or Halifax is like choosing between VW and SEAT. The parent company is the same.
    2.88 kWp System, SE Facing, 30 Degree Pitch, 12 x 240W Conergy Panels, Samil Solar River Inverter, Havant, Hampshire. Installed July 2012, acquired by me on purchase of house in August 2017
  • Dobbibill
    Dobbibill Posts: 4,195 Ambassador
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Name Dropper
    I'm greedy......both ;)
    I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

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  • Lloyd’s Bank
    HappyFrog wrote: »
    As noted above both banks are part of Lloyds Banking Group and their on-line platforms are pretty much identical. Halifax Clarity Credit Card is excellent for overseas spending, but the Club Lloyds Current Account is very good with a decent rate of interest up to £5K (around £8/mth if fully funded throughout the month) compared to £3/mth on the Halifax Rewards Current Account. You also get a free monthly magazine of your choice with Club Lloyds. I have found Lloyds Customer Service to be very good and don't understand the low customer service scores they generally get on banking surveys. I think they came near bottom in the recent Which? survey on banking customer service.

    I’ve been with Lloyds since the year dot and in fairness to them, I’ve usually found their customer service to be quite helpful ( I’ve had the odd little spat with them, but in the main they’ve been quite good).

    Halifax are helpful, but I’ve found them not so efficient; recently it took a couple of phone calls to sort out a problem with my husband’s account, which could have been settled in two minutes flat. :p
    A cunning plan, Baldrick? Whatever it was, it's got to be better than pretending to be mad; after all, who'd notice another mad person around here?.......Edmund Blackadder.
  • Halifax for the clarity card.
  • Mee
    Mee Posts: 1,505 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 25 November 2017 at 6:12PM
    d123 wrote: »
    From my own perspective, Halifax, because the staff in my local Halifax are far better than the staff in the Lloyds.

    I concur. I also find it useful that Halifax branches have an Internet Banking PC for customers to use.
    Their parent company may be the same but they seem to offer a different customer experience in my mind. Lloyds were my Uni bank and I've been with them longer than Halifax. One seems efficient and more formal than the other in my experience.
    Free thinker.:cool:
  • Halifax Bank
    Yes, the site features are the same just a different colour scheme but I strongly disagree the quality of the customer service is identical. The few times I have had to deal with customer service Halifax has always resolved the issue on the first call while it has often taken several attempts with Lloyds. I had to call Lloyds 7 or 8 times over 3 months and write a letter to head office for them to correct my name which was being written incorrectly on some account statements. It was only resolved after the branch manager intervened. Similarly disputing a double charge with Lloyds was also needlessly cumbersome.

    Halifax customer service is far more friendly and efficient. Their competence and speed in the account switching demonstrates these qualities.

    In terms of benefits, Lloyds Club is better because of the lifestyle gift unless the Clarity credit card from Halifax is relevant to you. I spend a lot in foreign currency so this would tip it strongly for me if I had to close one. I have been banking with Lloyds for donkeys now and while I am not thrilled with them I'm too lazy to move away only because I have salary and other payments I would have to notify so it wouldn't be a simple switch of direct debits.

    Lloyds aren't terrible but I can't really recommend them. From the Lloyds group, Halifax are best. TSB, formerly of this group, may be better for new accounts however.
  • bigadaj
    bigadaj Posts: 11,531 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper
    Why is it an or rather than an and?
  • Lloyd’s Bank
    Because it is bro.

    Lloyd’s or halifax
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