Kantar - Royal Mail Monitoring and Posting Panel

redagila

I'd be inclined to contact them & report exactly what you have posted here & adding that you are unable to post as on holiday.


If they consider that you are still training (as you are waiting to become fully active) they will not send any extra stamps.

Topher

Chrisv wrote: »

You used to get £4 LTS vouchers for this - how many points did they repay Topher, 400 or 355?

They allocated 400 points for the £3.55 outlay.

Primrose

Can somebody please point me to the message where they said they're going to allocate "points" rather than sums of money for the new reward system, and exactly what it said.


I vaguely recall skimming over something which said they're going to change to a system whereby they allocate stuff on smart phones rather than sending out paper vouchers, but was unwell at the time and didn't really take it in and am not sure who the new points can be spent with. .


I'm not into all this new technology so doubt if I'll continue with the surveys if I'm forced into going down this route.

Primrose

IS THIS A SCAM EMAIL ?


This morning I received the following email. Given that the address at the bottom of the email is given as the United States, I'm really suspicious and don't want to risk clicking on anything in case my computer is compromised.


Have any other survey recipients received it and how can I find out whether it is genuine or not?


If it's genuine, what exactly is the process supposed to be doing? Setting up the new electronic reward scheme? It's not very explanatory.

Welcome to Royal Mail!
Dear ,First Name (I've deleted my name)


Your account has been activated and you are ready to get started. Just log in any time with your Credentials at https://tnspostalplatformrm.tnsglobal.com/.

Access Your Account

Thank you,
Royal Mail Team

Service notification sent by Perks on behalf of Royal Mail. Please do not reply to this email, as we are unable to respond from this email address. If you need help please contact Customer Support.

200 River Market Avenue, Suite 350, Little Rock, Arkansas 72201, USA

Money_Grabber13579

I think it’s okay, I got the same email as soon as I had clicked through into the new rewards section of the site for the first time.

Moll

I got this too , do we have to sign in AGAIN with this , I was dubious too and havent done it yet

Primrose wrote: »

IS THIS A SCAM EMAIL ?


This morning I received the following email. Given that the address at the bottom of the email is given as the United States, I'm really suspicious and don't want to risk clicking on anything in case my computer is compromised.


Have any other survey recipients received it and how can I find out whether it is genuine or not?


If it's genuine, what exactly is the process supposed to be doing? Setting up the new electronic reward scheme? It's not very explanatory.


[

BookWorm

I've just tried to log in and got the following message:


"This account has been closed for survey participation. Click “contact us” if you need assistance."


I know that I am currently 'resting' between main survey phases but I regularly participate in the correctly address and unaddressed surveys.


Has anyone else has this?


I have sent an them an email but was curious in the meantime

Primrose

I marvel at the techie people they employ to develop their website. They use such bizarre language in their messaging instructions if yiu need to contact them. What happened to good straightforward English?
What on earth is a "ticket ID" supposed to be? Perhaps I,m just stupid and am suppose to know all these things but I surely can't be the only person confused by some of their instructions or directions and lack of clear language.

Also I have acquired collection of Smarts/rRiIFS which do not appear on my "held"database because people have obviously sent me one but not reported it so I can,t legitimately use them as when preparing an item I either have to include one shown on my "held" database, or state "none included". Nobody seems to have thought of including an "other" option when they designed the system.

It seems tome that they,ve employed a contractor to programme it who really didn,t take the trouble to understand how the system worked and who should have included some contingency options.

All the problems which people are reporting make me wonder how accurate the results really are which they're reporting to the Regulator.

molerat

Primrose wrote: »

I marvel at the techie people they employ to develop their website. They use such bizarre language in their messaging instructions if yiu need to contact them. What happened to good straightforward English?
What on earth is a "ticket ID" supposed to be? Perhaps I,m just stupid and am suppose to know all these things but I surely can't be the only person confused by some of their instructions or directions and lack of clear language.

Also I have acquired collection of Smarts/rRiIFS which do not appear on my "held"database because people have obviously sent me one but not reported it so I can,t legitimately use them as when preparing an item I either have to include one shown on my "held" database, or state "none included". Nobody seems to have thought of including an "other" option when they designed the system.

It seems tome that they,ve employed a contractor to programme it who really didn,t take the trouble to understand how the system worked and who should have included some contingency options.

All the problems which people are reporting make me wonder how accurate the results really are which they're reporting to the Regulator.

"Ticket" is a common term used for messages / queries / complaints and "ticket id" simply refers to the serial number of the message listed in your message box.


If you receive an RFID in a test item you log it in, if it is not the one they are expecting it will ask if you are sure to which you answer yes. I have had a few recently and all have been added to my stock, as long as you log it in it will be available for you to use. If you do not have any RFIDs in stock then you do not send the item until you have one available. If you have run out you message to get some sent. Any ones you hold that are not registered in your stock should be put in one of the return envelopes and sent back

Primrose

Thanks for your explanation. Obviously the system isn't working properly because five times in recent weeks Ive recorded a Smart number which they weren't expecting and it hasn,t logged up onto my Held database Smarts. There my be. Number of new people on the panel who don,t understabd the process properly.

I recently had one individual who even out her name and address label on the back of her posting envelope !