Kantar - Royal Mail Monitoring and Posting Panel

NBLondon

HomingPigeon said:

I have a cube to post and the online instructions say don't add a RFID. Has anyone else posted a cube minus a RFID?

Said cube will be posted in a mail sack.

I have a letter for next week...  Paper list says add an RFID; app says no RFID and won't let me record that I've already prepared it and added an RFID.  I suppose I could open and reseal the envelope but I'd rather they got their act together. 

Sometimes I have the posting pack before the items appear on the app and sometimes the other way round.

HomingPigeon

NBLondon said:

HomingPigeon said:

I have a cube to post and the online instructions say don't add a RFID. Has anyone else posted a cube minus a RFID?

Said cube will be posted in a mail sack.

I have a letter for next week...  Paper list says add an RFID; app says no RFID and won't let me record that I've already prepared it and added an RFID.  I suppose I could open and reseal the envelope but I'd rather they got their act together. 

Sometimes I have the posting pack before the items appear on the app and sometimes the other way round.

Maybe the receiving panellist left the survey after the paperwork had been posted out, as the paperwork is sorted weeks in advance.

If that's the case I can't see why Kantar could not send a message asking the sender to destroy the test item. Unless they still want the recipient to record the item as received, but don't want to risk not getting the RFID back. But this is just a guess on my part. I wonder if anyone knows more about it?

NBLondon

HomingPigeon said:

If that's the case I can't see why Kantar could not send a message asking the sender to destroy the test item. Unless they still want the recipient to record the item as received, but don't want to risk not getting the RFID back. But this is just a guess on my part. I wonder if anyone knows more about it?

That makes more sense.  A panellist who has left (or been removed) has no incentive to do anything other than throw the item away.  If they tell me not to send it - I have a free stamped envelope

littlemoney

redagila said:

For those waiting for evouchers - I have just received a £25 M&S voucher that I ordered on 19 Sept after much  correspondence with Kantar. I am still waiting for another e-voucher to zero my account as they are closing my participation in the survey after many years of doing it as they insisted they had sent 5 renewal requests & strangely not even one came through to me so they just automatically cancel your membership.  Shall miss the UMS & CDS surveys but not re-applying for main survey as I will have to drive to my nearest PO now,which will not only cost me petrol but parking costs. So good luck to everyone with the changes & reduction in payments.  Hope you get better response from the support team in future.

Thanks for the reminder to clear down any reward points.  When I accept a return to the panel I am expecting to be thrown off as I can not afford to record posting at the post box on my PAYG mobile.

kerri_gt

redagila said:

For those waiting for evouchers - I have just received a £25 M&S voucher that I ordered on 19 Sept after much  correspondence with Kantar. I am still waiting for another e-voucher to zero my account as they are closing my participation in the survey after many years of doing it as they insisted they had sent 5 renewal requests & strangely not even one came through to me so they just automatically cancel your membership.  Shall miss the UMS & CDS surveys but not re-applying for main survey as I will have to drive to my nearest PO now,which will not only cost me petrol but parking costs. So good luck to everyone with the changes & reduction in payments.  Hope you get better response from the support team in future.

That's a real shame you're being forced off in that manner. 

NBLondon

NBLondon said:

HomingPigeon said:

If that's the case I can't see why Kantar could not send a message asking the sender to destroy the test item. Unless they still want the recipient to record the item as received, but don't want to risk not getting the RFID back. But this is just a guess on my part. I wonder if anyone knows more about it?

That makes more sense.  A panellist who has left (or been removed) has no incentive to do anything other than throw the item away.  If they tell me not to send it - I have a free stamped envelope

The Pigeon was right...   after I quoted this, the support team are telling me that the recipient is now off the panel so don't send a RFID.  Still can't see the logic though - if they think the recipient won't send back the RFID, why would they log receipt?  I'll have to send it in order to keep my rating up - but if it isn't logged as arriving, Kantar have no way to tell whether it was lost or delivered but thrown away.

HomingPigeon

Perhaps because you can log receipt while sitting at home on your phone/computer, but to return a RFID you have to go out and make a trip to a postbox?

Just a thought.

General_Grant

HomingPigeon said:

Perhaps because you can log receipt while sitting at home on your phone/computer, but to return a RFID you have to go out and make a trip to a postbox?

Just a thought.

And the RFIDs are possibly more valuable - they certainly seem in short supply sometimes - and any way shouldn't be going in general waste if simply thrown out.  By NBLondon not including it, it definitely stays available.

mr662

Just wondering has anyone posted an item a week earlier? I know the usual advice is if you can't post on the date stated then just post it the following week on same day, can you do this week earlier instead? if you know you can't post on the date shown?

adamp87

Finally got accepted and just started last week. Found it a little confusing (but it was probably me) at first but hopefully I've got everything right