Kantar - Royal Mail Monitoring and Posting Panel

General_Grant

lesleyb said:

I have 2 cubes to post tomorrow in the mailing sack, does anyone know if the manifest has changed?  the only paperwork I have included is a Sales Order Summary I have never had 1 of those before.

I'm glad you asked the question.  I have some to prepare soon and see that there is now a "Sales Order Summary" but the instructions about completing the mail tag refer to the "Manifest".

Given that the information you need to put on the mail tag is included on the Summary and there is a bar code on it too, it must be the new name for the Manifest.

The Summary also includes a specific "Collection Date" which I believe is what has caused some recent problems with counter staff as reported by posters.

Perhaps Kantar will update their instruction document soon/

ETA - I've just looked on the website and found following comment in the Help section, "The Sales Order Summary or Manifest as commonly referred to ".  So there we have it.

allison445

General_Grant said:

lesleyb said:

I have 2 cubes to post tomorrow in the mailing sack, does anyone know if the manifest has changed?  the only paperwork I have included is a Sales Order Summary I have never had 1 of those before.

I'm glad you asked the question.  I have some to prepare soon and see that there is now a "Sales Order Summary" but the instructions about completing the mail tag refer to the "Manifest".

Given that the information you need to put on the mail tag is included on the Summary and there is a bar code on it too, it must be the new name for the Manifest.

The Summary also includes a specific "Collection Date" which I believe is what has caused some recent problems with counter staff as reported by posters.

Perhaps Kantar will update their instruction document soon/

ETA - I've just looked on the website and found following comment in the Help section, "The Sales Order Summary or Manifest as commonly referred to ".  So there we have it.

same problem have posted a few of these in the past months and always had a manifest this time I have a sales invoice will use it and see what happens at the post office tomorrow but unsure this will help with the date problem as the date on mine is the 12/05/2021 

Chocmonster7

I'm another who has a Sales Order Summary in the latest pack to send a cube in the bag. Confused me too but then that isn't surprising with what they are doing lately!

General_Grant

allison445 said:

General_Grant said:

lesleyb said:

I have 2 cubes to post tomorrow in the mailing sack, does anyone know if the manifest has changed?  the only paperwork I have included is a Sales Order Summary I have never had 1 of those before.

I'm glad you asked the question.  I have some to prepare soon and see that there is now a "Sales Order Summary" but the instructions about completing the mail tag refer to the "Manifest".

Given that the information you need to put on the mail tag is included on the Summary and there is a bar code on it too, it must be the new name for the Manifest.

The Summary also includes a specific "Collection Date" which I believe is what has caused some recent problems with counter staff as reported by posters.

Perhaps Kantar will update their instruction document soon/

ETA - I've just looked on the website and found following comment in the Help section, "The Sales Order Summary or Manifest as commonly referred to ".  So there we have it.

same problem have posted a few of these in the past months and always had a manifest this time I have a sales invoice will use it and see what happens at the post office tomorrow but unsure this will help with the date problem as the date on mine is the 12/05/2021 

It's called a Sales Order Summary.
Yes, mine has a date in May too.  Others in this thread have reported problems with some PO staff on this point.  All you can do is try it and, if they refuse, contact TNS.  Is there more than one PO you could try?  Not necessarily on the same day but could you get to another one a week later?
Or can you use one of the new parcel post boxes (then you don't use the bag or manifest/sales order summary).  But TNS really ought to be giving guidance on this.

lesleyb

General_Grant said:

allison445 said:

General_Grant said:

lesleyb said:

I have 2 cubes to post tomorrow in the mailing sack, does anyone know if the manifest has changed?  the only paperwork I have included is a Sales Order Summary I have never had 1 of those before.

I'm glad you asked the question.  I have some to prepare soon and see that there is now a "Sales Order Summary" but the instructions about completing the mail tag refer to the "Manifest".

Given that the information you need to put on the mail tag is included on the Summary and there is a bar code on it too, it must be the new name for the Manifest.

The Summary also includes a specific "Collection Date" which I believe is what has caused some recent problems with counter staff as reported by posters.

Perhaps Kantar will update their instruction document soon/

ETA - I've just looked on the website and found following comment in the Help section, "The Sales Order Summary or Manifest as commonly referred to ".  So there we have it.

same problem have posted a few of these in the past months and always had a manifest this time I have a sales invoice will use it and see what happens at the post office tomorrow but unsure this will help with the date problem as the date on mine is the 12/05/2021 

It's called a Sales Order Summary.
Yes, mine has a date in May too.  Others in this thread have reported problems with some PO staff on this point.  All you can do is try it and, if they refuse, contact TNS.  Is there more than one PO you could try?  Not necessarily on the same day but could you get to another one a week later?
Or can you use one of the new parcel post boxes (then you don't use the bag or manifest/sales order summary).  But TNS really ought to be giving guidance on this.

I threw one of these away when I was preparing my parcels !  I have photocopied the 1 I have left but have now seen the bar code on the top that has to be scanned so not sure if that will work lol.
I have emailed TNS  
Lesley

allison445

quick update I used the Sales Order Summary today with no problems at my local post office 

Money_Grabber13579

I had my first parcel to post in a parcel postbox tonight. Thought it would be easier than having to go to the post office, but it turned out not to be so. The parcel got stuck in the chute and wouldn’t budge. In the end, I just left it but someone might be able to get it out again with brute force, albeit, it will no doubt get mangled in the process.  I hope we still get paid for these parcels…

Chocmonster7

I do wish they'd get on with issuing us those crystal balls so we can record stuff which hasn't arrived yet...

We don’t yet have all your data for some of the test items you have sent or received over the last two weeks. As soon as you have a moment, can you please check that you have no items still to record? Please bear in mind, there might just be an item still on its way to you.

General_Grant

Chocmonster7 said:

I do wish they'd get on with issuing us those crystal balls so we can record stuff which hasn't arrived yet...

We don’t yet have all your data for some of the test items you have sent or received over the last two weeks. As soon as you have a moment, can you please check that you have no items still to record? Please bear in mind, there might just be an item still on its way to you.

I don't receive those messages often but did recently. 
It followed my having notified them of receiving something which had an RFID (gave them the 4 letters) but no R number label.  If they had proper records they would have been able to connect the RFID with the mail and when I received it but it seems they don't do that and presumably report that RM didn't deliver the item.

I've also noticed recently that, quite often, RFIDs are physically in my stock but not listed online so I return them (no note included) and then they send more to me because they notice my stock to be low!  I must have recorded the RFIDs as received with mail so why are they disappearing from the online records?

Baileys_Babe

Chocmonster7 said:

I do wish they'd get on with issuing us those crystal balls so we can record stuff which hasn't arrived yet...

We don’t yet have all your data for some of the test items you have sent or received over the last two weeks. As soon as you have a moment, can you please check that you have no items still to record? Please bear in mind, there might just be an item still on its way to you.

"Please bear in mind, there might just be an item still on its way to you."
This part always frustrates me, I now just delete this message. As anything, I can record I do so daily