Kantar - Royal Mail Monitoring and Posting Panel

Money_Grabber13579

Chocmonster7 said:

Had two test items to post yesterday, the posting pack with them in finally arrived today! TNS don't seem to have taken into account that the postal system they're monitoring isn't working well at the moment.

The one I have to post today still hasn’t arrived. Maybe it’ll arrive tomorrow (or next month).

redagila

I keep getting a message saying Body is 1 character is too short which is preventing me from posting even when they are long messages.
Can anyone help me with this please?

General_Grant

dobbiesloan said:

I had a query today asking why I had entered an I received an item on the day it was due to be posted asking me if I was sure. How could I possibly mark it as received if I had not received it?
Today (9/6) I received a first class mailmarked item dated 5/6, I suppose they will also query that.

That sounds like my situation - post above (timed 8.59AM today).  I think it had been a business sender and without a date on the envelope.

General_Grant

redagila said:

I keep getting a message saying Body is 1 character is too short which is preventing me from posting even when they are long messages.
Can anyone help me with this please?

Are you quoting something and replying to it?  If so, you may be writing in the quoted portion and you need to add some words outside that shaded area.

prernakapoor

prernakapoor said:

I have been asked back on the panel and received my test pack for posting this week. However, I'm not able to mark the items as Prepared as the website prompts me to update the SMART which was already assigned to the items by TNS. The only option is for me to remove the SMARTs but as these are test SMARTs, I don't think I will be able to add them back to the items.

I think I declined a call from TNS earlier today while I was on a work call, and tried calling back on their 0800 number but this appears to have been shut down temporarily. There has been no response to my messages via the portal either.

Any suggestions please? Thank you!

Just to clarify, the 'Confirm Item Prepared' option is not displayed for me. 

jools1985

I have not received this week's posting pack yet. I have a letter to post tomorrow.

silvercar

I have one RFID to return, but I was stood down in February and haven't received any incentive stamps since. That feels a bit harsh, given that others would have received stamps for the months in between when nothing has happened. I feel like saying I will start posting RFIDs back when I am included in the incentives, but that does seem childish.

molerat

prernakapoor said:

prernakapoor said:

I have been asked back on the panel and received my test pack for posting this week. However, I'm not able to mark the items as Prepared as the website prompts me to update the SMART which was already assigned to the items by TNS. The only option is for me to remove the SMARTs but as these are test SMARTs, I don't think I will be able to add them back to the items.

I think I declined a call from TNS earlier today while I was on a work call, and tried calling back on their 0800 number but this appears to have been shut down temporarily. There has been no response to my messages via the portal either.

Any suggestions please? Thank you!

Just to clarify, the 'Confirm Item Prepared' option is not displayed for me. 

What colour are the boxes in the item preparation and sender data entry sections ?  I assume these are training items addressed to Swan Lane ?  Do you have the cardboard training RFIDs to put in them ?

prernakapoor

molerat said:

prernakapoor said:

prernakapoor said:

I have been asked back on the panel and received my test pack for posting this week. However, I'm not able to mark the items as Prepared as the website prompts me to update the SMART which was already assigned to the items by TNS. The only option is for me to remove the SMARTs but as these are test SMARTs, I don't think I will be able to add them back to the items.

I think I declined a call from TNS earlier today while I was on a work call, and tried calling back on their 0800 number but this appears to have been shut down temporarily. There has been no response to my messages via the portal either.

Any suggestions please? Thank you!

Just to clarify, the 'Confirm Item Prepared' option is not displayed for me. 

What colour are the boxes in the item preparation and sender data entry sections ?  I assume these are training items addressed to Swan Lane ?  Do you have the cardboard training RFIDs to put in them ?

The boxes are blue. I received proper, non-cardboard RFIDs in the posting pack which I have included in the envelopes. Here is a snapshot of what I can see.

General_Grant

silvercar said:

I have one RFID to return, but I was stood down in February and haven't received any incentive stamps since. That feels a bit harsh, given that others would have received stamps for the months in between when nothing has happened. I feel like saying I will start posting RFIDs back when I am included in the incentives, but that does seem childish.

What stamps?  I haven't (at least yet) received any for the months while we have not been posting.