Some idiot keyed my hire car

Nobbie1967

Might be worth cancelling your debit card to prevent them taking any money off. Always easier to argue the case before they have taken the money.

Keep_pedalling

luke12l wrote: »

Nope no photographs. As you can probably tell this was my first time hiring a car. Next time I'll be taking out the additional insurance and taking plenty of photographs. Lesson learnt.

Update - Avis have sent a signed Vehicle Rental receipt through (by email) with no additional charges.

No don't do that, take out seperate excess insurance. Much cheaper and will cover you for year so will cover multiple hires.

k3lvc

Nobbie1967 wrote: »

Might be worth cancelling your debit card to prevent them taking any money off. Always easier to argue the case before they have taken the money.

And that'll help how exactly ?

lincroft1710

paddyandstumpy wrote: »

Look at it from the other perspective; you had their property from lunchtime Saturday until Monday, but didn't pay for that. You could have used it for free.

As the car was "off hire", it should not have been used during this period.

neilmcl

lincroft1710 wrote: »

As the car was "off hire", it should not have been used during this period.

Nor would it be covered, insurance wise.

peachyprice

luke12l wrote: »

They closed at 1pm on Saturday which wouldn't have given me enough time to drive the vehicle to their office.

For future reference, Avis usually do out of hours return where just park the vehicle on one of their spaces and post the keys through the door.

Clive_Woody

If they do claim that you were responsible for the car after the hire period expired then I think you would be entitled to bill them for this period where you responsible for storage of their property without your prior written agreement to do so. I suggest your fee is of an equal amount to any charges they try and apply.