glass found in food

Pollycat

Sicard wrote: »

I love it when a rocket scientist elucidates the bleeding obvious.

But what happens if it occurs again because the chef is obviously not very careful in health and safety are they? How would you feel with a cut mouth then? How would you feel if it had gone down your little throaty-woaty then?

I know it didn't happen THIS TIME but it could do next time so it's best to ensure it doesn't happen again

Really?
This is the second time you've blamed the kitchen/chef.

Trendyjenny wrote: »

Can you anyone give me some advise please. whilst we were at our local pub chain

dogshome wrote: »

Very few pubs prepare their meals from scratch, they will use a commercial 'Ready Meal' supplier such as Brake Bros.

This ^^^^ is the most likely scenario.

You may expect a cook (they're not chefs) to spot a piece of glass in a dish that been 'dinged' but imho that's unreasonable.
Food served up in a pub chain is very different process to that cooked from scratch in a 'proper' restaurant.
If this incident had happened in one of those, I'd agree that the chef was at fault.

In one pub chain I know actually pre-prepares poached eggs for Eggs Benedict so that they just need to be reheated.

Curiosity2018

Sicard wrote: »

I love it when a rocket scientist elucidates the bleeding obvious.

But what happens if it occurs again because the chef is obviously not very careful in health and safety are they? How would you feel with a cut mouth then? How would you feel if it had gone down your little throaty-woaty then?

I know it didn't happen THIS TIME but it could do next time so it's best to ensure it doesn't happen again

Sicard wrote: »

They have to be punished in some way.,

So how many millions do you reckon the op should get/establishment should be fined then?

unholyangel

Pollycat wrote: »

Really?
This is the second time you've blamed the kitchen/chef.




This ^^^^ is the most likely scenario.

You may expect a cook (they're not chefs) to spot a piece of glass in a dish that been 'dinged' but imho that's unreasonable.
Food served up in a pub chain is very different process to that cooked from scratch in a 'proper' restaurant.
If this incident had happened in one of those, I'd agree that the chef was at fault.

In one pub chain I know actually pre-prepares poached eggs for Eggs Benedict so that they just need to be reheated.

To be fair though, the contaminate is glass.

If they are buying the meals in, they'll likely be made in a production line at a factory. Where you don't tend to get any/much glass. On the other hand, broken glass is a (at least from my own experience working in a club when younger) semi-common occurrence in establishments that serve drinks. Especially when a dishwasher to clean the glasses is possibly in the kitchen.

DoaM

unholyangel wrote: »

Especially when a dishwasher to clean the glasses is possibly in the kitchen.

Which may be how glass got there in the first place ... "stuck" on the plate and the plate wasn't wiped dry before food was placed on it. (Assumes plates and glasses were in the same dishwasher, which is possible if glass bowls are used for ice cream sundaes, for example).

Pollycat

unholyangel wrote: »

To be fair though, the contaminate is glass.

If they are buying the meals in, they'll likely be made in a production line at a factory. Where you don't tend to get any/much glass. On the other hand, broken glass is a (at least from my own experience working in a club when younger) semi-common occurrence in establishments that serve drinks. Especially when a dishwasher to clean the glasses is possibly in the kitchen.

DoaM wrote: »

Which may be how glass got there in the first place ... "stuck" on the plate and the plate wasn't wiped dry before food was placed on it. (Assumes plates and glasses were in the same dishwasher, which is possible if glass bowls are used for ice cream sundaes, for example).

But is the cook to blame if this is how the glass got into the OP's meal?

Trendyjenny

I went to citizen advise this morning. before I can involve environmental health I need to put in a formal complaint in writing to head office to ensure that they know the facts.

DoaM

Pollycat wrote: »

But is the cook to blame if this is how the glass got into the OP's meal?

Whoever is in charge of the kitchen would be to blame. (If that's the cook then yes). Checking and wiping the plate before dispensing food onto it should be a routine task.

DCFC79

Depends how the plates/bowls are stacked in a dishwasher, if at an angle then no, maybe the plate/bowl was on a shelf/flat surface and someone broke a glass and the piece ended on the plate.

Pollycat

DoaM wrote: »

Whoever is in charge of the kitchen would be to blame. (If that's the cook then yes). Checking and wiping the plate before dispensing food onto it should be a routine task.

Dispensing food onto a checked and wiped plate may not be the responsibility of the person in charge of the kitchen.

DCFC79 wrote: »

Depends how the plates/bowls are stacked in a dishwasher, if at an angle then no, maybe the plate/bowl was on a shelf/flat surface and someone broke a glass and the piece ended on the plate.

And the piece of glass could have been stuck to the bottom of one plate and the server could have transferred that piece of glass to the plate below it as they were taking it to the table.

However the glass got into the OP's food, it's unfair - imho - for a poster to blame the 'chef' based on what has been posted so far.

DoaM

In these types of places the plates aren't usually taken to the table empty ... they are taken with the food already on. Therefore it's unlikely for a piece of glass to be transferred from the bottom of one plate to the top of another.

Which takes us back to wiping the plate prior to putting the food onto it. Ultimate responsibility lies with whomsoever is in charge of the kitchen, regardless of whose job it is to put the food onto the plate.