glass found in food

powerful_Rogue

Sicard wrote: »

I'm as much against the compensation culture as the rest of you but every mistake must have a consequence and the size of the mistake should reflect this in the size of the consequence. Otherwise the same mistake could happen again only next time it could be worse.

Someone in the kitchen has not taken responsibility for the quality or safety of the food going out. Just writing to head office and them not responding means they have merely chucked the letter in the bin. They have to be punished in some way. Therein lies the problem of how much? A free meal for having a cut mouth doesn't seem fair to me. Not only is it an injury which could have been worse, ie a ripped intestine or stomach, but it was an evening spoiled by stupidity.

OP, take advice from elsewhere because you'll only get sarcasm from the compensation hating hardened veterans here,

Once in a blue moon you get a situation on here where compensation is duly warranted and members are advised accordingly.

You are aware compensation is for actual losses? I believe the phrase you are looking for is "goodwill gesture".

Pollycat

theonlywayisup wrote: »

They have had to wash a bloodied napkin after all!

'local pub chain'.
I doubt they have reusable napkins which need washing.

Sicard wrote: »

Someone in the kitchen has not taken responsibility for the quality or safety of the food going out. Just writing to head office and them not responding means they have merely chucked the letter in the bin. They have to be punished in some way. Therein lies the problem of how much? A free meal for having a cut mouth doesn't seem fair to me. Not only is it an injury which could have been worse, ie a ripped intestine or stomach, but it was an evening spoiled by stupidity.

How do you know head office haven't responded and have just chucked the letter in the bin?
What 'letter'?
From what the OP says, it was the pub itself who said they would contact head office.
I doubt it would be by 'letter'.

The OP doesn't say when this happened so we don't know if there has been an unacceptable time without any contact from head office.

I would think it's more likely that the glass got in the meal at the manufacturing stage rather than as a result of someone in the kitchen breaking a glass and some going into a meal that was waiting to go out to the table.
So - assuming the pub did report the incident to head office (and why wouldn't we?) - they may be investigating the same batch so they can give a complete and truthful response to the OP.

I think it's a serious incident and could have been much worse.
But it wasn't.
'What ifs' aren't relevant.

I think the pub's response just to refund the OP's meal was pretty poor.
In the same situation, if I were the OP's dining companion, I wouldn't have fancied continuing eating - especially with a friend or family member in some discomfort - and I think the OP should have asked for all meals to be refunded.
She doesn't say if she asked for that or not.

firefox1956

Contact your local Environmental Health Dept ASAP.
They will take this matter up for you & they will take it very seriously.
They have systems in place for this kind of thing.
I am not going to comment on the compo issue.
HTH

unholyangel

Sicard wrote: »

I'm as much against the compensation culture as the rest of you but every mistake must have a consequence and the size of the mistake should reflect this in the size of the consequence. Otherwise the same mistake could happen again only next time it could be worse.

Someone in the kitchen has not taken responsibility for the quality or safety of the food going out. Just writing to head office and them not responding means they have merely chucked the letter in the bin. They have to be punished in some way. Therein lies the problem of how much? A free meal for having a cut mouth doesn't seem fair to me. Not only is it an injury which could have been worse, ie a ripped intestine or stomach, but it was an evening spoiled by stupidity.

OP, take advice from elsewhere because you'll only get sarcasm from the compensation hating hardened veterans here,

What you seem to be overlooking is that the purpose of civil law is not to punish anyone. That is why there is no entitlement to betterment - because it goes further than necessary to compensate the injured party and punishes the party in breach.


As someone says, we have no idea of timeline at the moment. If OP is worried that the pub chain will not contact head office then I would say their starting point should be complaining to head office and see what they come back with.

Trendyjenny

I've read through your posts so far. the incident happened on Wednesday evening. I am not out for compensation but would like to know that this will not happen to anyone else. God forbid it would be an elderly diner or child. I was lucky to spot it. (crunch on it )


my concern is that the manager has said they will report it, I want to give her chance to do this.


then contact the environmental health accordingly.

Takeaway_Addict

Trendyjenny wrote: »

I've read through your posts so far. the incident happened on Wednesday evening. I am not out for compensation but would like to know that this will not happen to anyone else. God forbid it would be an elderly diner or child. I was lucky to spot it. (crunch on it )


my concern is that the manager has said they will report it, I want to give her chance to do this.


then contact the environmental health accordingly.

And there it is.....

lincroft1710

Trendyjenny wrote: »

but would like to know that this will not happen to anyone else

There is absolutely no way of ensuring that what happened to you could not happen to somebody else. If there was a problem with the food production method, one would hope it was rectified. It may be very difficult to identify how and at what stage glass got into the food.

agrinnall

Could be worse, the family in this case have to undergo 6 months testing for Hep A, B and C and HIV.

http://www.bbc.co.uk/news/world-us-canada-40651178

firefox1956

Trendyjenny wrote: »

I've read through your posts so far. the incident happened on Wednesday evening. I am not out for compensation but would like to know that this will not happen to anyone else. God forbid it would be an elderly diner or child. I was lucky to spot it. (crunch on it )


my concern is that the manager has said they will report it, I want to give her chance to do this.


then contact the environmental health accordingly.

No you are wrong.
Do NOT leave it up to the manager to report it.
Report it to your local Environmental Health Dept ASAP.
You should have done this within a few hours of the incident.
Glass in food is very serious.

Sicard

theonlywayisup wrote: »

The point being the OP needs to work with the facts. What might have happened (and my goodness we are getting close to the death scenario now) is irrelevant. This is about what actually happened.

I love it when a rocket scientist elucidates the bleeding obvious.

But what happens if it occurs again because the chef is obviously not very careful in health and safety are they? How would you feel with a cut mouth then? How would you feel if it had gone down your little throaty-woaty then?

I know it didn't happen THIS TIME but it could do next time so it's best to ensure it doesn't happen again