Standing Charge for Electricity

MoLancs

Hello Helena (Eon Company Rep)
Thank you for your offer to assist.
In summary, standing charges applied to our account is follows:-

July 2015 – 0.89p
July 2016 – 0.89p
August 2016 – £4.21
30th June 2017 – £5.30

We have tried to seek resolution with Eon since the very high increase of standing charge in August 2016.
We feel harassed by monthly meter reader visits, they have not been able to explain why we are being visited so frequently.
We receive monthly bills (instead of 3 monthly, we pay our bills regularly & have been in credit.
We have formally written to Eon, seek an explanation of such high standing charge increases and persistent meter readers visits.
We have made several efforts to cancel our contract with Eon and switch to a different supplier using an intermediary service. This has proved to be a protracted and distressing experience. Eon appear to us to have indicated to potential suppliers that Eon would not allow us to switch by implying that there was an outstanding balance on our account, and on other occasions because insufficient notice had been served for the termination of our contract.
In recognition of our status as a long-standing customer, we have also suggested whether Eon would wish to retain our custom by offering a new contract (reasonable standing charge), that eliminates any financial incentive to switch to another supplier.
With regards to your inquiry, this is our home, there is no commercial usage / no business is operated from here. Eon meter readers visit the place monthly & they are aware of this fact. Equally, monthly usage details reflect the electric consumption of a domestic use.
Helena, please pass this info to your Eon colleagues & thank you for your offer to assist in resolving our difficulties with Eon.
If any additional info is required, please let us know by email & we will respond promptly. We are of senior age and can’t recall events / facts straight away, hence avoid phone inquisitions & prefer to send info in writing.
Regards
M 28/7/17

MoLancs

Hello Everyone
We acknowledge your help & support.
We may be a step further, will keep you all posted.
Best regards
Mo 28/07/17

macman

As previously requested, please tell us the name of your tariff-it's shown on your bill.
The reason your S/C has gone up so much is because you are now out of minimum term, at which point the charges increase steeply on some business tariffs. I also suspect that you have been put on a tariff intended for much higher users, probably because your 'intermediary' maximised his commission by doing that.

MoLancs

Sorry for the delay in coming back
We didn't know where to look for this

Variable Electricity Plan - MD Nightsaver until June 30/6/17

Variable Out of Contract Electricity Prices - MD Nightsaver Plan as from 30th June 2017

We are hoping that Eon Rep (who joined in on this discussion), will be able to assist
We are getting stressed & feel helpless, getting charged, so much, each month

Welcome help / suggestions PLEASE

Robin9

You've shared the problem and taken the advice. You need to wait for E.on's response.

MoLancs

Hello (Eon Rep)
Please assist / facilitate resolve our delima.
Thank you

E.ON_Company_Representative:_Helena

MoLancs wrote: »

Hello (Eon Rep)
Please assist / facilitate resolve our delima.
Thank you

[FONT=&quot]Good morning MoLancs,

I'm sorry I don't have any more to add really, as I say in my post above you need to speak to the specialist team that deal with business to domestic accounts.

You can contact us and ask to speak to them or wait for a reply to your letter.

Thank you

Helena[/FONT]