Mid contract rises Vodafone home broadband

PhilStation

craigr98 wrote: »

How did you find about your price rise? Via an email? I take it their retention deal was no good?

I received an email (28 June) to inform me and giving me 30 days to leave penalty free.

They offered to credit me one month's line rental which would have almost covered the rise BUT, I'm a sucker for cashback and the monthly price with PlusNet was still £2.50 cheaper even after the credit as long as I paid line rental up front. I looked at it over the period and £2.50 a month over 9 months is... The price of one ticket to Chester Zoo for a trip with my son.

PhilStation

The joke is, the Vodafone Broadband site now says:

"Want to be free of BT?

If you’re unhappy with BT’s recent broadband prices increases, why not switch to our fibre home broadband with no line rental?"

AND, they are offering what I had for £25 per month?! Unbelievable.

[Deleted User]

I haven't received an email yet is that because it's only effecting fibre customers? I'm on a poor 4mb here ie non fibre.

PhilStation

Word of warning - I received my final bill today, in credit by £0.81.

I left Vodafone 15 days into the billing period and so should be due a refund of more than than.

Small change maybe, but every little count's as they say.

Currently been in conversation with Vodafone for nearly an hour about this...

Edit: Took over an hour but now revised up to £13.50, that's more like it Vodafone!

[Deleted User]

Despite two phone calls saying my broadband isn't going up a chat with them yesterday using their live chat thing told me that it is going from £23 to £25 they couldn't explain why I didn't get any communication and couldn't tell me when my 30 days notice starts? Said I had to call the cancellations team. Very poor from Vodafone.

teddysmum

Whether you get a price increase mid-term depends (in 12month minimum term) on when you take out your contract as (with the exception of last year when they fiddled the combined price large increase), they mainly have their line price increase at the same time of year (around October/November).

[Deleted User]

Called them again and they told me to ignore what they said on the chat my price isn't going up so I continue to pay £23 a month.