A&L online banking

munk

Ian_W wrote: »

I just tried logging on and received the following message, after a 30 sec hang:
Due to essential maintenance the Alliance & Leicester Internet Banking service is temporarily unavailable.
We apologise for any inconvenience this may have caused you. Please try again later.
Guess it's another run on another bank!

Don't panic, don't panic!!!!!!!!!!!!!!!

Hehe Yes I got this message yesterday around midday - not great because it's only about the 2nd/3rd time I've used the online services at A+L after opening an account last week.

Are A+L known for having unreliable/under-resourced online banking facilities? I was hoping to move away from Lloyds - switch dd's, inbound payments etc - but one good thing about Lloyds is their online services are always available without exception in the year or two I've been using them (apart from the daft period where the online site was 'closed' between 12am-8am or something!).

Cheers.

debbie42

munk wrote: »

Are A+L known for having unreliable/under-resourced online banking facilities?

I've been with them for over a year, and this has been the worst I can remember.

Beate

I logged in twice today, never had any problems.

Ian_W

munk wrote: »

Hehe Yes I got this message yesterday around midday - not great because it's only about the 2nd/3rd time I've used the online services at A+L after opening an account last week.

And guess what I just got again!! :rolleyes:

Due to essential maintenance the Alliance & Leicester Internet Banking service is temporarily unavailable. We apologise for any inconvenience this may have caused you. Please try again later

Still I managed to do the withdrawal from the DirectSaver last night and printed off a copy statement showing it.

I have found A&L more quirky [and gaudy!] than LTSB - but prior to the last couple of days no less accessible.


Though I've just checked back again and it's allowed me to log in and check my accounts, so I guess the answer is to just keep trying if you need to get in to do some business, though personally I wouldn't have my main current account with A&L - too Michael Mouse in too many ways.

munk

Cheers guys - will see how it goes Ian and hold off moving over to A&L fully until I've had a chance to see how reliable they are.

mannie

Hi

whilst checking my online accounts this month I noticed that the interest credited to my direct saver account this month had fallen since last month.
I'm puzzled by this as there has been no movement on the account or the interest rates. Surely the interest should have gone up?

Has anyone else noticed this with their account.

I've checked back and there isn't another two months where this happens. The A&L have said its because of the varying number of days in a month.

I'm slightly supspicious of what I have been told as i've had problems with their customer services telling me the wrong information in the past, which led to a formal complaint being raised.

Any thoughts would be greatly appreciated.

Mannie

debbie42

This was discussed fairly recently here:

Look for post #9
http://forums.moneysavingexpert.com/showthread.html?t=565161&highlight=month+days+interest

GCH888

Apologies for piggybacking this thread but I've another A&L Directsaver interest query.

My situation is my Directsaver monthly interest gets paid into my A&L Premier Direct account. What I don't understand is why it takes 3 days for this interest to appear in my account. Is this the same for everyone else?

Beate

mannie wrote: »

Hi

whilst checking my online accounts this month I noticed that the interest credited to my direct saver account this month had fallen since last month.
I'm puzzled by this as there has been no movement on the account or the interest rates. Surely the interest should have gone up?

Has anyone else noticed this with their account.

I've checked back and there isn't another two months where this happens. The A&L have said its because of the varying number of days in a month.

I'm slightly supspicious of what I have been told as i've had problems with their customer services telling me the wrong information in the past, which led to a formal complaint being raised.

Any thoughts would be greatly appreciated.

Mannie

Funny that you are mentioning this, I noticed this too. I was close to phoning them until I realised that September has 30 days, while August has 31, and as interest is calculated on a daily basis, you would get more interest in a month with 31 days, wouldn't you?

panther

I work it out by;
Balance x 6.13% (gross rate) divided by 365 x days in the month.