Ryanair Refund due to Serious Injury

jpsartre

greycatracer wrote: »

My son got chickenpox 2 days before due to fly. Ryanair's policy prevents flying with chickenpox.
Phoned customer service and was told I should be able to get a refund.
However on applying online I received a letter saying flights are non-refundable.
Should I try to fight this, as it was not my decision not to fly?

Refunds are at Ryanair's discretion so if they refuse there's nothing you can do about it.

greycatracer

Thanks for the replies, I do have insurance so will try claiming through that. Though that is also another story. When I had to cancel my first holiday, I then re-booked and took out a new insurance with Tesco. They thought they had accidentally took two payments for the same holiday so cancelled the first policy. After a few e-mails and calls they have said they will re-instate the first policy, so i should be able to claim.
Thanks again.